Western DigitalReviews of wd.com

Ordered a 1.5TB external harddrive from WD back in September 2020 It had worked perfectly fine up until about February 2021 where it started to have problems and need to be repaired. Fast-forward to March 2021 and there's constant needs to repair the harddrive and each repair now fails and I have to reformat the harddrive. Mind I had about 6 games on this which all had to be deleted and redownloaded. Then each time I turn on the ps4, it says the harddrive needs to be repaired and once again reformatted. I would NOT recommend these harddrives if you need one for more than a few months. Worthless. Can't even get a refund, only a replacement which I have to pay €15 for.

Please if you are considering buying WD's "My Cloud" system please read the various reviews available to you first, I seriously wish I had. I am an old WD customer who has till now been happy with the service provided by WD. I am sad to say no longer the case. I purchased a WD cloud system after asking them if it was compatible, able to do what I wanted it to do. i.e. Could it be connected to my NAS, and would it recover from a power failure? The answer to both questions was yes. (I still have all the e-mails from them). Reading the ads for the system suggested it was a Cloud based storage that would back up the media files from my phone and if I could connect my NAS then all my files could be transferred to it also. As an old customer I had no reason to suspect anything. However, most of this is not the case. They have now admitted to me their bundled software, Backup, Utilities etc. Supplied with the system, does not work on this system. The drive does not connect to my NAS and despite multiple e-mails requesting a resolution nothing from them to help me achieve this. I am now told by a third party in fact it can't be done. The system will in fact only back up limited files of limited size from your phone. You can only drag and drop limited sized and type files from your P.C., and so it goes on. You are invited to purchase additional software to allow you to back up your P.C. to the drive, something I have no wish to do. They have stopped communicating with me now that I have asked to return the product as unfit for use. For clarity, my issues with WD are. a) initial misinformation from them, b) what I believe is misleading advertising, c) a product that is of such poor performance as to be virtually useless (transfer speeds, compatibility) d) no customer service to deal with the issues raised other than, to acknowledge "yes you have an issue" "we will look at it" "no that doesn't work." Please don't just take this incident in isolation save yourself some grief and cash read the articles readily found elsewhere on this product and don't buy it. As for WD customer service I am left wondering if they even know what that is.

I ordered a beautiful hard drive aesthetically, but it stopped working after 5 minutes. The button to generate a return label doesn't work on the website. The helpline doesn't even have a dialling tone. The email doesn't reply. Their instagram also ignored my message. I don't know how to get my money back. This is a big company and they behave like some dodgy plumbers on crimewatch. If you want to experience the worst customer service of my life, then buy one of their products from the website.

Ja, im Gegensatz zu vielen Einträgen, muss ich dem Support von Western Digital meine Hochachtung aussprechen. Durch einen technischen Faux Pax kam es Beim Kauf einer WD Black D10 zu einer doppelten Abbuchtung bei Paypal. Der Mitarbeiter des Supports nahm die Meldung freundlich entgegen, stellte kurz Rückfragen ans Backoffice und erklärte mir, wie eine Lösung kurzfristig erreicht werden kann. Nach Zusendung der entsprechenden Screenshots von Paypal kam die Rückerstattung noch am gleichen Tag. Die bestellte Festplatte wurde kurzfristig geliefert und funktioniert ohne Mängel. Tja, ich bin zufrieden.

I have an order for £400 of hard drives that I have now waited 14 days for. They are really struggling with Brexit paperwork as their items are shipped from the Netherlands. The first package was refused at customs for incorrect paperwork and was returned to their factory and now UPS in the UK have missed 2 scheduled deliveries with the 2nd package. Do not order if your item is time critical.

Ordered a 12 tab hardrive over 12 days ago and the drive was delayed due to brexit and supposedly stuck in customs ..spoke in live chat numerous times , Twitter and still no drive ..I will be requesting a refund via PayPal and reporting them to trading standards

Ordered a 10TB drive from the WD online store which got shipped quickly. This is as far as the good experience went. It was immediately hung up at UPS - having spoken to UPS and another department in WD, this is because WD have not covered the shipping fees for entry to the UK from the EU - something they are doing until they get stock in the UK / IRELAND. They didn't cover it so it sat at the despatch center in UPS, UPS notified me and WD, yet WD did nothing of it. Then due to WD not responding, UPS returned the item to the seller. WD have called me a liar, told me conflicting advice, told me I am getting a refund, then told me that they are sending out a new item, told me that they are waiting for confirmation from UPS as to what is happening and now that they don't know whether they will be sending a new one or if they will be refunding. Everyone I speak to seems to know less about what is going on than the last. I am £159 out of pocket, with no drive and a relentless pinging backwards and forwards between someone working the support ticket who doesn't know what they are doing (Chris). To top it off, they ignore the communication on the PayPal case that I have been forced to open, just to delay everything further. Terrible service.

I placed my order for an external hard disk on the 13th of January 2021. UPS ended up losing my item so I contacted WD's customer service on the 9th of February. It took them over a week for them to respond to me and ask me to further wait. I ended up asking several times for updates and because of the lack of feedback I asked for a refund on the 11th of March as I got told by that same customer service that I could replace the order on my own (which I don't understand why I have to go through the refund and repurchase process). Until then WD kept telling me that they were 'investigating' on the situation although that lasted way over a month. I asked for a coupon code to compensate this awful lack of customer service and me having to go through all this and reordering the item on my own, and I got gladly given a 15% coupon code. I got refunded and placed my new order on the 19th of March. I have been waiting for 13 days to receive my order and today I just learned through the UPS tracking that the item got sent back to WD. I reached out to UPS several times and they keep on telling me that they can't do anything and also explained to me the issue with the first order and also informed me that since it was tracked and insured WD should be able to process a replacement for my shipment while they were conducting the supposed investigation. So basically since the very beginning there are problems from all sides but the lack of customer support and feedbacks from WD is incredible. I am now waiting for an answer from WD regarding the current situation but I would definitely NOT recommend purchasing anything through the western digital shop!