Great
469 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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WatchCo.com (watchco.com) has 469 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
469 approved reviews, newest moderated first
Gwen M.
Posted
WatchCo.com has been a great company to deal with. I am so pleased with their eagerness to help. I would definitely consider ordering through them again. They genuinely care about customer satisfaction.
Response from WatchCo.com· Jan 27, 2017
Excellent to hear, Gwen--thanks so much!! :)
CindyC
Posted
Great price, product, service and delivery!
Response from WatchCo.com· Dec 24, 2016
Thanks so much, Cindy! We're thrilled at the kind words! :)
James A M.
Posted
The company has contacted me for follow-up several times, but they have said the product has had to be back ordered and won't be available for 10-15 days although that was not indicated at the time of order or when they called to confirm the order. I'll post the results of this later. Followup: Company states delays were due to manufacturer not communicating accurately. They stayed in contact and made the situation right by providing the watch free of charge. I was pleased with their handling and will use them again. I would recommend this company.
Response from WatchCo.com· Mar 5, 2017
We're so happy we could get you what you wanted, James! Please let us know if there's anything we can do for you going forward. Thanks, again!! :)
Suzanne
Posted
Big selection of eco drive watches!
Response from WatchCo.com· Dec 21, 2016
We're glad you enjoyed the variety, Suzanne! Thank you so much for choosing us!!
Customer
Posted
Shipped on time and the correct item
Response from WatchCo.com· Dec 21, 2016
Fantastic to hear--thanks, again!!
W G.
Posted
This is my second transaction with this company in a year. Five star transaction as my previous one. Purchased a Citizen BN0150-28E. Watch arrived on time and product was as described. The only exception is the lug width of the watch band. The band lug width is actually 20mm vice 22mm. Not an issue since I would have purchased watch anyway. Online purchases don't get any better than this. Item was in stock. Authorized Citizen dealer, great price, 110% price guarantee, and a 10% holiday discount. Watch arrived hacked to the second when compared to my atomic clock. Watchco.com has my strongest recommendations.
Response from WatchCo.com· Dec 20, 2016
Thanks so much for your kind words and continued business--enjoy the watch!! :)
CustomerHans
Posted
Easy, convenient and fast.
Response from WatchCo.com· Dec 17, 2016
That's so awesome to hear! Thanks so much!! :)
Customer
Posted
This company took my order for a month and never sent me the product. I emailed many times and eventually the company said they were canceling the order with no explanation. After over a week of "looking into it" they stated that the transaction was red flagged my my credit card company as being possibly fraudulent. My credit card texts me when a transaction is suspicious and I got no such text. Not to mention if the company was aware it was due to my card thinking it was fraud why wouldn't they alert me to the issue.
Response from WatchCo.com· Jan 5, 2017
Hello Jennifer, I'm not sure why you have not received the emails we have been sending you, but we can communicate via edited reviews and review responses here if that's easier for you. We don't have an answer why your credit card company didn't contact you directly. Obviously, it does not behoove us to turn down money by canceling orders! We never had access to the payment on this order, and your credit card company did not contact us either as to why they voided the transaction. They have further stonewalled our requests for more information because of privacy issues, which we understand (to a point). That said, none of this is your fault at all. Since your credit card company does not appear willing to make it up to you, we are. We have offered a free watch from our collection for the hassle and inconvenience caused. We just would ask that you reply to any of the emails we have been sending you with the model number of the watch you'd like. Thanks, Jennifer, and Happy New Year!!
