Wasatch Peaks Credit UnionReviews of wasatchpeaks.com

Thank you for sending me this survey. I rated this survey a 4 because I had tried to get in touch with Ann Stewart whose business card was in the information sent to me, but she was not available and I have not heard back from her. I had faxed over the documents needed showing proof of insurance and I had to later email a copy of the papers to the insurance at wasatchpeaks.com. Holly, insurance clerk, that sent me the letter on May 15, 2022, requesting proof of insurance on the car, I tried emailing her and twice the response has been, she was out of the office, so I still do not know if the documents were received. It can get a little frustrating. Thank you and I appreciate your attention in this matter. Freda Diane Coltharp.

Very easy to get financing for my new truck.

I was looking for a credit union that had a helpful staff and a personal touch. I felt like Wasatch Peaks Credit Union Roy location offered that. I have many questions about not only keeping my credit good, but growing stronger. I need help understanding maximizing the benefits of a credit union, and they are always willing to help with questions, not only about credit and banking, but about the technology available and how to use it. I can't say enough about their personal and professional responses to their members.

I cant say much. I bought a new camper and the dealership did the work. I have 12% interest. Don't like that. Im very grateful for the help, me and my wife love the new camper! Thank you.

We recently refinanced an auto loan from one institution to Wasatch Peaks. Our other institution never received the payoff and we are currently going back and forth on payoff, late fees and credit reporting, since we are now currently over 30 days late on the previous loan. (and we have made a car payment on this new loan) New check has been issued, but the branch manager seems to have no idea how customer service works. Never have we received an apology AND we are the ones that have had to do ALL the leg work to rectify the situation. When asking the manager about how to fix the credit report?? Her answer "we dont do that here and I dont know what you need me to do since we have overnighted the payoff already" Really?? WOW! I really hope that this level of customer service is not going to be the "new normal". Very upsetting and disappointing. August 18, 2020 I am writing this to amend the above review. Although I had been, and continue to be, surprised and diappointed in the lack of professionalism by the branch manager we had dealt with, we have been very pleased and thankful for the 3 amazing professionals at your corporate branch. Jenny W, Heidi D, and Jen H were all very helpful and on top of everything to get this taken care of as quickly as possible. After all the research, phone calls and emails, learned it was not the Credit Union at fault and it was our other institution that had made a complete mess of everything. I am very thankful for all their help and diligence to get to the bottom of it. I have to say, even though this was a disaster that none of us will forget any time soon, they made it much easier. They have earned our trust again. Thanks!

They sent the debit card to the wrong address even after explicitly directing them to send the owners home address. Luckily sent it to me instead and I was able to redirect the card.

I have been with Weber CU and now Wasatch Peaks credit Union for many years and they have done a fine job. However, recently when I wanted to move money through Wasatch Peaks CU, I couldn't do it directly and had to end up using my account in AFCU. I was really disappointed with WPCU.

The gal was friendly and prompt and took care of what I needed.