Kim T.
Posted
Very Polite and helpful...
Jay is very polite and helpful!
Great
486 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Warranty Life provides free online access to manage, protect & repair your stuff. Save time & money!
Warranty Life (warrantylife.com) has 486 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
486 approved reviews, newest moderated first
Kim T.
Posted
Jay is very polite and helpful!
Melisaa
Posted
Completely waste of money. Screen cracked after a month. Will never purchase from this horrible company ever again. **edit to reply - Problem: I attempted to file a claim for a product that was in warranty to get my cell phone fixed after my screen had cracked. Their website stated to submit the required information in a message. I did so. That day I received a very generic response to my request. The company requested that I submit a form with the same information and pictures of the IMEI/ESN#. I did not submit the information because I already submitted the information through their portal and their pictures of their requested items when I registered the product. I did not receive any other communication after 6 months. I then submitted the form to attempt to file the claim and received no further communication. I then waited for another 6 months and sent them a message stating that I have not been told if me attempting to file a claim was processed, waiting for additional information or pictures that I had not sent them, or if my claim had even been started. The only message I have ever received was directions on how to start a claim. I never officially filed a claim by their definition if I was in fact missing claim proof. Then I received a message that my claim was filed in July 2018, and since I did not provide them with pictures within 30 days, my claim was denied.
Response from Warranty Life· Oct 2, 2019
Hello, We do request customers to send information and a picture of the damaged device. We have to verify that the device matches the warranty registered and verify actual damage to the screen. It is standard procedure to verify damages in a warranty claim. Please provide a ticket number so we can review your issue or send your information to [email protected]. We want to see if we can resolve your issue. Thank you.
Shantia C.
Posted
Jay Lee was incredible...He went above and beyond to assist my husband and I! Not just for one day but for weeks because I ran into trouble with my registration. He was so patient and continued to help to walk us through! Thank You so much! Our experience was perfect!
Jim H.
Posted
Jay is a great person who took his time and called me back to help me thru getting my phone screen warranty set up. Thank you jay. He needs a raise!!!
Leon H.
Posted
Jay Lee did an awesome job in helping me get my warranty together.
Tammy M.
Posted
The first time I registered my first product it was a bit confusing & frustrating but with my second product purchase I was assisted by Jay Lee who helped my along the way. He was very courteous & helpful with any questions I had & was able to rectify my situation in such an amazing manner. Because of the great service I had with Jay I would definitely refer your product as well as purchase it again. Thanks again Jay.
Jimmy
Posted
My experience with warranty life was great. The person I talked with was Jay Lee . He was very much helpful for me even though come to find out I was contacting the wrong company but he gave me the exact information I needed and asked for me to contact him back to let him know if I had anymore problems or questions. Thanks Jay Lee for the help.
Kate
Posted
Jay was extremely helpful in helping me to get my product registered