Warby ParkerReviews of warbyparker.com

I have never had a more convoluted and frustrating process of *NOT* receiving sunglasses in my life. I go to multiple stores and they say they’re out and they can’t even check if nearby stores have them, then I finally order online. The sunglasses get shipped to my parcel locker before being removed and sent back according to tracking. Then I have to call to get the sunglasses ordered again to a new address. Then a few days later, I get an email saying they don’t have my glasses anymore and the style is never coming back. So now I wasted 2 weeks of my time and $100. Worst sunglasses company ever

I went to the pentagon city location and the optician said I needed to go to an ophthalmologist because I had signs of macular degeneration that could lead to blindness. I went to an ophthalmologist and learned there was nothing wrong with my eyes. The ophthalmologist also said the prescription warby Parker wrote was wrong. My experience was horrible. Sure their lenses are cute and trendy but judging from my experience they are dangerously incompetent.

I've mistakenly created 2 accounts with Warby Parker and even though it has been the source of multiple mistakes by the many careless employees and optometrists, they refuse to merge my two accounts. The last time I went in to get a new script (12/2023) I repeated the correct email address to the optometrist multiple times and yet she STILL put my prescription on the wrong account causing me to receive my old prescription in my new frames. I even asked her to come out and look at the computer when the employee pulls up my script to make sure it's correct and she came out and just stood there, did nothing and made me feel like I'm bothering her and asking too much. Imagine. For eye glasses that I need to be correct after the myriad of mistakes in their track record. They don't show you which optometrists have worked with you in your account profile so you can't keep track of who is making the mistakes. Long story short, I went through hell trying to get the correct script after transferring it to ALSO be included in the correct account with all the other info they need so I can have my new script. This optometrist even told me my old glasses didn't have the correct script she sees in the computer. Who knows what happened there but they never felt right. Since then, the beginning of 2024, I've been going into the store regularly to have the new frames with the new script adjusted because two days later, they get loose again. Today, 08/10/24, I waited 45 minutes at the Glendale store to get my glasses adjusted. The Optician Mario Lozano tells me that my glasses are awaiting return and that I've been refunded the amount and there's a note to take them from me. The he said "of course I won't do that" and goes on to ask me what I need. I tell him my glasses keep falling off and I've had them adjusted 5 times. He says he's really good and when I say I've actually had him adjust them in the past too, maybe I rubbed him the wrong way? During the adjustment I attempted to find out why my account has a note that I need to return the glasses & asked him if he sees the re-order with the lighter glasses because they were already returned and re-ordered. And out of NOWHERE he very aggressively says "didn't you see what I showed you?". I'm afraid I took the bait & responded just as aggressively. At one point I held back tears and maybe if I wasn't so embarrassed to be vulnerable in public, I would have been treated better by the two men. It escalated from there. Mario Lozano was completely unprofessional and wouldn't work with me to get to the bottom of yet another mistake they've made. I never received a refund on the second pair because I never intended on returning them and didn't want that record sitting there. It's also odd that all this time when I've had adjustments, no one has brought up this note. Unfortunately the 20 something "manager" Irving, did nothing to help. He didn't see the way Mario lost his patience with a customer out of nowhere. It was just one question that set him off. When I mentioned to Irving that I waited a long time to get my adjustment done and it's not finished (because Mario eventually walked away), he told me I should go to Pasadena where they don't have a long wait and that I should just get new frames because mine are too wide. First, thanks for the info after all these adjustments and after letting me buy them in the first place. I doubt that's true anyway. Next, that kind of provocative attitude should get him fired. I walked out of there without having a proper adjustment after driving 15 minutes, paying for parking and waiting 45 minutes. He should be fired along with the optician. I can't believe I've put up with all their mistakes since 2018. I've never seen an organization this scattered and this unprofessional when it comes to health care. This is eye care and it involves doctors. Employees should be trained to be extra careful with customer records and they certainly shouldn't hire Opticians who have anger issues and managers who don't care. I can't believe how I was treated.

If you have severe myopia (>-6 diopters) steer well clear of Warby Parker. Their ‘high index’ lenses are sub standard and are not manufactured with any degree of quality control. Multiple pairs of glasses delivered with lenses that not only are misaligned but also under correct. Additionally, Warby Parker’s AR coatings are awful and significantly impact visual acuity in high index lenses.

I'm writing to share my incredibly positive experience at your 4475 Roswell Road Marietta, GA location yesterday. I was thoroughly impressed with the service I received. First, I had an eye exam, which was very good. Dr. was knowledgeable and thorough, which gave me confidence in the service provided. Then your representative Shanice took over. She was nothing short of spectacular in giving me amazing service. Not only did we explore all options of lens replacements vs. new frames, but she took the time to go into the back room to bring out new and other frame styles per my stated preferences. Shanice's exceptional service, her well-informed and knowledgeable approach, and her professional and arresting personality truly made my experience memorable. Her colleagues Dior and Saxony were excellent as well, contributing to my experience. In a world where many people only wish to complain or criticize, we operate under a different philosophy. When someone goes above and beyond to truly exhibit excellent service, it’s our obligation to inform the company's home office. Please be sure to share this with the chain of management, eventually reaching your 4475 Roswell Road location.

Terrible- Paid $300 and they can't delivery it!

I went to look for glasses at Warby Parker Sagemore in marlton NJ and asked where the men’s glasses were. The immediate response was they are all unisex. I replied that that is fine but can you steer me towards men’s frames. Her response was glasses don’t have a gender and resumed her conversation with a coworker. I fully intended to buy glasses there but walked out and went to LensCrafters where they had no problem helping me out.

I was 8 minutes late for my appointment at the Pentagon City location. I was informed by the store clerk that the optometrist would not see me because I was late and I had not completed the pre check in form. I explained to the store clerk that I was not a new patient. He informed me that the optometrist still denied to see me. Fortunately, there is a Visionwork in the mall on the upper level. I was seen within 5 minutes of walking in without an appointment. I would never book an appointment with the Pentagon City location. Unbelievable.