Anthony C.
Posted
Red Flag
I am not a WBI student. I signed up for a call with an advisor and received a flurry of email reminders at 11 hours, 4 hours, 1 hour, 11 minutes prior to the call which was fine. The emails said to be ready for the call. Be pumped. Watch their video testimonials beforehand, etc. I did all of this. And when the time came for the call, no call came. The advisor finally called me 2 minutes before the end of the call was scheduled. I expected an apology - nothing, just wanted to get started. He sounded like he just woke up. For a company soliciting a high price B2C product/service, that's a big enough red flag for me to run away.
Response from Wall Street Education· Jul 25, 2024
Thank you for bringing this to our attention. We deeply regret the inconvenience you experienced and sincerely apologize. We are actively reviewing our processes and implementing measures to ensure timely and professional interactions with all our students. Your feedback is crucial in helping us improve, and we genuinely appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide you with the high-quality service that we are known for and committed to delivering. If you have any further concerns or need assistance, please do not hesitate to contact us directly at [email protected]




