VuduReviews of vudu.com

I love my vudu service, but about 50% of the time, i don't get a code on the receipt (as the sticker on the front says i will). I then contact vudu customer care... they have me take pictures of the receipt, movie, etc... then they send me an email stating they are closing my case since i didn't reply to an email in 48 hours (which i never got). i also never got the movie added to my collection... what a pain.

I noticed several of my movies disappeared. Contacted support via email and was told someone would reply soon. Over a week later, still no response. Finally I called and was told that my movies were removed retroactively because my receipt email didn't match my Vudu email. Vudu cannot be trusted.

The main reason my family used VUDU was because they offered a filter (Family Play). We purchased some videos from them because we thought we would be able to filter them. They got rid of Family Play so the videos we purchased are no longer useful to us. We could not receive a refund. We will be purchasing from Amazon from now on. Amazon works with Vidangel.

My first encounter with the VUDU app was on my new TiVo Edge. It seemed like a worthwhile thing, so I enrolled and gave them my bank card info. Afterward, I tried to watch a VUDU movie, but there was no sound. So I tried another one, same thing. And another, and another. NO AUDIO at all within the VUDU app. So I tried some of the other apps on the TiVo, and they all worked fine - picture and audio all good. So I contacted VUDU tech support and explained, in detail, what was happening. But all I got in response was generic boiler plate replies containing L-O-N-G lists of hoops for me to jump through. So I said, "no thanks, since all the other apps work just fine, this must be a *you* problem, not a *me* problem. I'm not going to muck up my system, nor jump through a dozen hoops for the sake of one (1) misbehaving app. Please cancel my membership and expunge my bank card details from your system." And the reply was yet another meaningless boiler plate. UPDATE: Since writing this review, I noticed that VUDU is also an option on my Roku device. So I tried it, and it works fine. No audio problem on the Roku, which convinces me even more that the no-audio problem on the TiVo Edge is a VUDU problem, and that mucking up my system and jumping through hoops would NOT have solved it.

I've had Vudu for some time. I love the free movies offered and they have new releases fast. Sometimes a bit pricey to rent them, though. I like that there is NO fee to use. If you rent one, great. If not, no charge. I wish they would add more titles. Other than that, I love Vudu. Far better than Netflix but not quite as good as Amazon Prime Video.

Program usually works but if you have an issue good luck ever getting them to fix it or even contact you. Worst support ever.

They never helped me with my problem. I kept on trying to contact then from their email and for some reason they would respond then I would respond, then nothing for days until I would let them know that it's been days since they contacted me and it would repeat over and over again. They never helped me resolve my issue. Vudu itself is fine but the support is trash.

Thank you for the free movies Vudu. I always enjoyed it :)