VR Speed FactoryReviews of vr-speed.com

We placed an order at 4:45 on a Thursday, and we paid an additional $78.43 for Overnight Delivery. We received a message on Friday confirming arrival for Monday. When I contacted VRSF, they responded defensively. I recommended they add clearer shipping information to their order form, to increase transparency and help customers make informed decisions.

Good part, fits well. I found the signature requirement on the delivery to be really annoying. Had to sit at home all day and wait for FedEx to arrive. Seems like more of a protection for their business at the cost of customer experience. Don’t wanna hear how it protects both parties because I really don’t care, it’s a downpipe not jewelry or a laptop.

I had high expectations for this company since the reviews of the products, forum posts and their "Lifetime Warranty" were extremely appealing. I decided to order a midpipe from them for my BMW. Shipping did take a while, but after receiving it I installed it. It seems as if their Quality control is only with their pipes and not the hardware they also supply. No instructions, warnings, or recommended torque specs were given, so I assumed it's just a free for all. Two clamps immediately sheered while hand tightening them during the FIRST installation. I reached out to customer service with photos and explained to them that BOTH clamps broke at the weld points while trying to tighten them, which left me no choice but to clamp them really down and actually twist a clamp, to avoid a LOUD exhaust leak. After their "investigation", they deemed it my fault for over tightening (since they only looked at one photo and assumed both photos applied to one clamp) and refused to replace, discount, or even offer free shipping on a new pair of clamps. You can clearly see the failure point was at the little dot of a spot weld (only 4 hold down this piece of metal), a defect in the craftsmanship. Furthermore, although this ball clamp was labeled "VRSF", hardware doesn't apply to their lifetime warranty of defective VRSF products, which nowhere on the site states that either. They have now stopped responding to my messages. Buyers beware that their hardware is terrible and don't expect it to last long.

Terrible customer service. Its been 3 months and I still havent received a refund. Being fed with lies everytime I email them. Big company yet acting no better than scammers.

Shipping was fast but I still ended up getting a CEL despite ordering a catted downpipe, might as well have ordered a catless one and saved money, I don’t see the point in paying extra for catted if I still get a CEL, also this falls on me but would have been nice to see a disclaimer but the downpipe gasket is not included in the purchase, I should have ordered one separately but it would have been nice to know it wasn’t included

Company is horrible. I ordered a part that I had to supply a vin for and got the wrong part but want to charge me restocking and to pay return freight. I’d rather cut my losses then deal with a company like this. So I used the filters for my lawn mower and trashed the rest of it. And will never recommend or order anything from them again.

Exhaust looks nice , but doesn’t fit very well at all. Emailed them. Asked for pics and vin. Then never heard back. Disappointed. Down pipe and charge pipe fit with no issues.

VRSF 1) Lists items for sale that are not in stock and do not ship for weeks (after taking payment) 2) Their items' description does not match the stated model years the item will fit (after waiting 3 1/2 weeks, they sent a part that does not fit) 3) They have no real-time, live support. No telephone customer service number. All communication is via email or message. 4) Product looks to be welded well (if you can get the correct part)