VponsaleReviews of vponsale.com

First I was mailed 110 invitations of the freking sample they have online and my envelopes were incorrectly printed with the wrong address as well!!! after 3 days I finally got.in touch with some one via email and they told me there was a holiday they wouldnt be back.til feb 6th mind you I recieved these in the mail on jan 28 ..... when they came back the order wen to print it took another 5 days the ship them and I just recieved the "CORRECTED" order today "valentines day" feb 14 my invitations are stunning ... but here in lies the even bigger problem they did not mail me my corrected envelopes for the invitations or the responce Cards so what now. Wait another 2 weeks for.envelopes or spend more money to buy envelopes my self ..... I do not recommend!

I recived my 3 bridesmaids dress yesterday, as stated on the emails recived from you after i have sent 2 emails, i must say you always return my question by email within a couple of days. also you did check the dress sizes with me which i think is good, but still there are problems with the dresses The dresses are ok, apart from they looked ruff and the pleating dose not connect in the right place on 2 of the three dresses, also the lace work on the dresses are ruff and not cut out in some places. I am disopointed in the lack of finish, i will not be returning the dresses as i have no time before the wedding, and i will end up with no dresses rather than badly put together dresses, this is the first and last time i shall order with you. i shall keep with my other hong kong based dress makers Light in the box, which is fab, there dresses are finished with care and love, and the bridesmaid dresses from them make yours look ruff and hurried. I want a discount for the wait and the condition of the finished dresses, or i shall ask paypal to refund all money paid due to the standard of finish. I am sorry that i am putting a negative review on here with all the good ones, and i think people should read your reviews on the other rateing site as well. Ok i am back after being asked to say what has happened..... I wish to thank this vpron for there help, they have refunded me £125 of my !85.00 order. (i am very happy with this as one dress was great apart from the laceing). they HAVE replyed to all my emails and always been most helpfull with the problems as above stated. money was paid into my paypal account with in days of the agreement amount. BUT this does not alter the fact that there was problems in the first place! I can not tell everyone on here how great there custermer service has been. BUT there is clearly problems with this company. I feel they would be great if they tried harder. and looked at maybe better staff in the factories and a uk contact to deal with uk orders, the same with the other counties they cater for. Its great to have a cheap dress outlet, but if the problems that are found to be had can not be sorted then the bad reviews will continue. I would pay more (and have done) for a better service and complete and to spec order, as i bet would many on here .............. so thank you for your help.

I understand that the company is in China, but they really need to improve their communication skills. There were some questions I asked that either went unanswered or the answer just plain made no sense. And also, the color of the text on my invitations was changed twice without my asking during the proof process. Because of the communication problems, it took more than a month to get everything processed, ordered and shipped. While I was happy with the final product, I was disappointed because they looked like they were made with Photoshop. (I say that because they had a slightly grainy appearance and some of the invitations I had to throw out because there were spots on them. Good thing I ordered extra) So while they did look nice, it looked like something I probably should have just done myself.

we ordered 5 bridesmaids dresses from vponsale.com and not one fit properly - we all needed alterations. One dress even came in a slightly different color. disaster!

They just could not get my order right. I wanted my invitations to be exactly the same as the website sample. That should be simple right? NOT. The font was completely off. I requested it be fixed but the company just didn't understand or didn't care. I went though six proof and then just gave up and printed the crap they gave me.