Vonage for Home | United StatesReviews of vonageforhome.com

I have spent hours on the phone trying to get messages from my phone. I have talked to supervisors, nothing gets fixed. Don't believe all the 5 star reviews

I used to carry a high opinion of Vonage, they seemed to care about the customer. Until recently. Any business that calls customers on Christmas day, loyal ones that have been with them for years that just happen to miss a payment due to an issue with the banking network, seeking money is not a business I want to support. I have cancelled my contract with them and have no intention of ever renewing.

I have been Vonage customer for over 15 years. I moved to Hong Kong 12 years earlier. My credit card on record expired after 12 years and by the time I got to know my Vonage service was suspended (I barely used Vonage service). They suspended the services and I cannot make any calls to my credit card company to resolve and now Vonage is asking me to pay for the services for the suspended months also. Means November and December there was no service and they are pushing me to pay or they will go to collection department. I don't live in US so it does not bother me at all. But I want to share the experience I got and how Vonage treats over 15 years old customers. So beware before you sign up for their service. Held the phone over 51 mins to speak with the supervisor and he does not have the time to talk. This is India customer service. I am told supervisor name Varun who cannot talk. Customer rep name Solomon Still on call with them for 60 mins as I write this review

Easy to work with, but your tech support needs to be trained better.

I have been with Vonage for many years and I am happy with their service and customer support.

I will try to be honest, helpful and constructive, following "critical constructive" theory. But it's difficult, because Vonage services are unnoticeable; they work so well that you don't even notice they exist. How can you criticize something you don't notice? What to recommend being constructive for a service that is so smooth, you don't know it exists? I'm sorry, but is perfect still perfectible?

Vonage is a great alternative to standard phone companies. the service is as good or better than that provided by most phone companies and worth considering besides being more affordable than most other landline phone services. It is just as good or better especially f you need to make many international calls. I have used Vonage for my home phone now for over a year and am quite satisfied with their service, reliability, and the quality and clarity of the phone calls

I am still not receiving many of my calls, of course spam calls have no issue getting through, I just got done troubleshooting yet again, I asked for a case number but was given the Vonage help support number. Every single feature is off, no voicemail, no call waiting, nothing, I have tried everything, and Vonage has done nothing. I get 8 numbers through Vonage, it would be nice to get not even a bare minimum of service, but any that was not actively ignoring me. I contacted Vonage again today, my internet speeds are blazing fast, spam calls got through while I was chatting absolutely no problem (I need to find out who their providers are), I was advised to go to the Walmart or Internets and get a RJ 15 cord. I explained everything is new, everything was replaced again last time Comcast came out, I have no splitter, I do not have walljacks, I will update when I get the new cord.