Poor
563 reviews
VM InnovationsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.
VM Innovations (vminnovations.com) has 563 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
563 approved reviews, newest moderated first
Harry L.
Posted
I would never again purchase from this company. Three days from Christmas they decide to tell me the bike I was purchasing for my son was out of stock. I'm sure those associated with this company had no problem enjoying their Christmas this holiday season. I think they tend to forget that businesses such as these are based on the consumers. At least I received an email expressing their apologies for any inconvenience...what a joke!
Josh Geordie R.
Posted
Their shipping time is HORRIBLE. We purchased my husbands gifts on Dec15. The shipping label wasnt even made until Dec19 at 0630 and wasnt taken to USPS until Dec20 at 2119. There was no sense of urgency or customer care during the holiday season for this company which is a shame and because of their lackadaisical response to their orders by husbands birthday and Christmas gift will be arrive the day AFTER Christmas. VMI.... We wont be ordering from you guys again.
Jeremy W.
Posted
I ordered an InStep Portable Frisbee Golf Basket With 3 Discs from VMInnovations and the entire process was easy. The price on the product was exceptional - lowest on the market. The value was more than I expected for the product. The only con was that it shipped in its original box which did not contain foam or shipping wrap for protection. I was fortunate enough that there was no visible damage. The product was easy to assemble as well. Great company and easy process.
Denise
Posted
We ordered a Fisher Price Bouncetastic Castle (through Amazon) for our 18-month-old granddaughter and it was received EARLY. Unfortunately, there was quite a hole in the shipping box and this is an inflatable product. However, there didn’t appear to be a hole in the “item box” -- until we unpacked it. There was clearly a corresponding hole in the “item box”, but it had been turned upside down in the shipping box in order to conceal the hole. Bottom line, we ordered another bounce castle from another vendor. Today I girded my loins for battle with VMInnovations customer service, expecting the worst as I tried to return the first bounce house. Imagine my happy surprise when I met Matt Martin on the telephone! After providing him all the particulars and explaining the situation, he offered -- with no coercion or threats -- to simply refund our money and we were free to keep the first bounce castle, damaged or not. No argument, no repacking and paying for shipping on this heavy item, only a professional, competent, friendly young man representing a great company. We will not hesitate to order from this company again and recommend them to everyone.
ASharpe
Posted
This company has very poor customer service!!! After ordering a very small simple order, I received broken and scratched merchandise not once but THREE times!!! After communicating with three different representatives and making one simple request (sending my product in a box for protection throughout transit) I was sent the same product in the same flimsy white plastic bag each time! I ordered plastic tumblers. By the time they reached my home.....each time....they showed up broken, scratched or shattered. Any person with common sense would have at least wrapped the product if a box could not be provided. No! Unwrapped plastic tumblers in a plastic bag....which was torn each time...was the best service they would provide. After being told they would make sure the last order was sent in appropriate packaging.....IT WAS NOT!!!! Do yourself a favor.....DO NOT ORDER FORM THIS COMPANY!
Crystal M.
Posted
Ordered a pool skimmer box came damaged and missing a part called right away they stated they would ship out part, never heard back, called again they stated they were still waiting to see if they had the part in the warehouse. It has been over 2 weeks and have not heard back at all.
Mattie
Posted
I ordered a 20 by 48 pool & i got it delivered curb side. The delivery was superfast, i got it way before when it was to be delivered. Before deluvery i had a few questions about the pool & emailed the company within a few hoyrs they responded right back. This was my 1st time ordering i had a great experience i highly recommend then from my experience. My pool came packaged great in great shape too.
Ann W.
Posted
I ordered a item for y pool on Friday before the 4th. I called customer service and was told I would have my product by Monday before the 4th. The website even said I would have it. The shipping depssentit wrong and would not get my order till after the 4th. Very unhappy I refused the shipment and then they charged me a restocking fee. I will never do any business again with liars and crooks!
