VivintReviews of vivint.security

The sales rep lied to both my husband and myself. By the time we figured it out, we were locked in a long term contract. DO NOT TRUST THESE PEOPLE OR THIS COMPANY. I’ve never experienced deceit like this before. Save your money and your dignity. Because they will FULLY lie to you just to get a sale. They should be ashamed of themselves and that rep should have legal repercussions.

Dishonest deceitful company. They pretended they had an arbritration department and even gave me a fake nonexistent email. They lied on so many occasions while verbally changing and misquoting the contract in order to get more money. For example, we paid over $3k for new product, but they tried to tell us we bought used and their fore no warranty. Tried to sell us a warranty which required us to reactivate our monitoring. Come to find out they never deactivated our service after requesting. 15+ times they told me a manager will call me, but they never do. Also, constantly bill us for installs, upgrades and services they offered for free. And then they will argue about it. I turned off autopay u til a manager calls me. They decided they could charge without my permission so I had to delete my card on our app. Unbelievably dishonest and crooked!

Extremely high pressure sales guy Jake Roga. Lied about a 30 day money back guarantee. Filed complaint with Vivint Customer Service and they say there is nothing they can do because Jake their sales rep in our area is not returning their call??? who runs their company? Left an honest and accurate review under Jake and a few minutes later is was erased so wrote another one and it was deleted shortly after wrote a 3rd review and it was deleted and now we are blocked. This company is horrible and now we are told we cannot get out of the contract that we never actually signed for the tune of 2500 dollars not to mention the camera system is junk and is constantly not working or offline even though everything else in my house on the network is working fine. Absolutely terrible company to work with, extremely shady on the sales end and very poor. Jake Roga is an awful sales person using lies and deception to make a sale and his sales manager is no better. Been trying to get this removed from our house for 3 weeks now. Today was on the phone for 1 hour 47 minutes waiting to talk to a supervisor and finally go the response that I am next in line and the person answered and hung up. Absolutely terrible company.

You will never get off their call, text, email list if you give them your information. They will not take no for an answer. The company will keep texting you, calling you, emailing you long after you hit STOP on your texts and tell them politely you are not interested twice. When you say no, to the sales person, you get a call a few days later from someone else "just checking." When you say no to him, he says OK, and then the manager calls and asks for a follow-up call. When you do not reply to the follow-up call, you get automated texts and phone calls the next day. Their sales model is to get your contact info, spend 20 minutes on the phone with you to ask you what you want without pricing or the ability to tell you what pricing is, to schedule a meeting in your home where you say yes or no on the spot. They don't give line-item pricing so you can make choices about which items you want, although the manager says they will. They just give you a big number, without the terms of the agreement or the lock-in, and ask you to say yes. Unbelievable. The pricing is very high. Even if you remove devices, the monthly fee won't go down. My proposed capital cost was $1300 in upfront equipment for me for 2 doors, a smoke detector repeater, and a video doorbell. I was also asked to pay $58/month with a 3-year contract.

This company is a total scam right from the beginning. Their equipment is terrible. Their customers service sucks. Their cameras never worked and you had to replace the batteries on all the monitors constantly. Don’t don’t don’t sign a contract with them because you’ll be sorry. Get a hard wired security system for your needs.

I wrote a review prior, but I guess it was taken down. I still have the information. Basically, this company would always break down whenever there was illegal entries. I got frustrated changed to another security system company. Everytime I talk to Vivint they said there was a glitch or they blamed my phone company, or my Internet service, it shouldn’t go down for any reason. My home had been entered and things gone about 15 times all because of harassment and they have not once told me who was on my property, if my cameras worked. Someone has placed an object in my sewer line and there are no photos of the activity. No beeps, no alarms, no whistles.

VIVINT is a company to stay away from! I tried there car feature that’s supposed to be security and car monitoring. That was over a month ago and it has never connected to my car. But they are charging me a monthly fee and the cost of the unit. I have called them 5 or 6 times and NEVER talked to anyone who would help. They are scammers and I will probably take them to court.

If we are allowed not to put star I will give Vivint 0 star. We have horrible experience with them, we discontinued and pay the remaining balance just to finished the 5year contract but they still continue charging us for the monthly payment. I called them many times tried to talked to the representative to cancel and they will send me to other rep and just hang up. So I canceled my credit card that they have on file so they can’t charge me again. What Vivint did was they send my name to the debt collector so I can pay the months I haven’t paid. Be careful with this company because they have very poor services. Think many times when you will call and have home security service with them.