VitalChekReviews of vitalcheck.com

Total scam operation. No customer service. Terrible experience. Still waiting for my order 8 weeks later.

Terrible customer service - completely unresponsive and useless if your order doesn't arrive.

VitalCheck is another example of failed privatization of government services. I have submitted required documents for a birth certificate which has been delayed with no response. If private industry delivery customer service that is worse at a higher cost, why would we privatize government services?

Just as others have stated- they don’t answer their phone and emailing customer service gets you no where either. I just keep getting emails saying I need to upload documentation which I did immediately (a month ago). Reported the charge to my credit card to hopefully get refunded.

Hours on the phone waiting for customer service that never happened. What a rip off!!!!

Paid to get a birth certificate copy. I notarized and faxed in the required form, then was told the order was CANCELLED. No explanation why. No opportunity to redress. No customer service. Avoid at all costs.

Wow! WHAT A WASTE OF TIME. Two weeks, an hour on hold, $50 charge, and NOTHING! VitalChek tries to get between you and the state office you're trying to reach, then charge you for it! Keep searching, go DIRECTLY to the state office. It will be FAR CHEAPER AND FASTER than wasting your time with VitalChek.

Worst service ever. I've submitted everything to them they needed weeks ago. I have emailed and called several times and no answer from this company. I was on hold for a hour and they never answered. This is the worst customer service I've ever experienced and it's for something so important as a birth certificate.