Viribus BikesReviews of viribusbikes.com

Response from Viribus Bikes· Oct 20, 2025

Dear Leona, We are sorry for the confusion. It is not necessary to download the App to track your order. You can input your order id and your email address to the following website, and the status of your parcel will display one by one: https://viribusbikes.com/apps/track123 Kindly try again and let us know if this works. Just FYI, the site can also be found on the bottom of the viribus website, naming "Track My Order". We hope this can help you. Best regards,​​ Viribus Customer Service Team

Response from Viribus Bikes· Sep 15, 2025

Hi Christine, Thanks for your purchase. Delivery usually takes about 5 to 7 business days. We are sorry to know that you have not received your order. Could you please email us your email or order number? We will prioritize it and give you an immediate update. If it is lost by any chance, we will be happy to send you a replacement unit after confirmation. Your kind reply is highly appreciated. Best regards, Viribus Customer Support Team

Response from Viribus Bikes· Jun 3, 2025

Dear Mik, We are deeply sorry for the frustration and inconvenience you experienced with your order and our customer service. It is unacceptable that you did not receive the correct item and that our team engaged in unproductive arguments instead of resolving your concern. We take full responsibility for this failure and sincerely apologize for the disappointment this has caused. This is not the standard Viribus stands for, and we are committed to making things right immediately. Further checking, our support team has already issued a full refund to your account. Please check if you received it, and feel free to email us if you have any other questions. We value your trust and thank you for giving us the opportunity to restore it. Best regards, Viribus Customer Support Team

Response from Viribus Bikes· Apr 29, 2025

Dear Lori, Thank you for sharing your feedback about your trike. We sincerely apologize for the frustration and concern this has caused. Your safety and satisfaction are our top priorities, so we’ve carefully reviewed your comments and the trike’s design. After a thorough inspection, we can confirm that the trike’s structure is intact (no bending or damage) and functions as intended. However, we understand that first-time riders of adult trikes often notice a slight pulling sensation during initial use. Unlike bicycles, trikes have a unique three-wheeled balance system that can feel unfamiliar, especially when turning or adjusting to the handling. This sensation typically diminishes with practice as riders grow accustomed to the trike’s dynamics. To help improve your experience: 1️⃣ Practice in a safe, open area to build confidence in steering and weight distribution. 2️⃣ Check tire pressure—uneven inflation can amplify handling quirks. 3️⃣ Explore YouTube tutorials (e.g., search “how to ride an adult trike”) for tips on posture, turning, and control. If the pulling persists or you have further concerns, please contact us immediately at [[email protected]]. We’re happy to schedule a video call to assess the trike in real time or arrange additional support. We truly want you to enjoy your trike and appreciate your patience as you adapt to it. Please don’t hesitate to reach out—we’re here to help! Best regards, Viribus Customer Support Team

Response from Viribus Bikes· Dec 12, 2023

Hello, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the absence of mirrors and safety flags on our bikes. We sincerely apologize for any concern this may have caused. To address this, we're actively working on incorporating these features into our future designs, providing you with a more comprehensive and secure biking experience. In the meantime, you can explore optional mirror purchases on our website at viribusbikes.com to enhance your safety. Your input is invaluable, and we are committed to continuously improving our products. We appreciate your understanding and look forward to serving you better in the future. Best regards, ViribusBikes Customer Service.