VIP OutletReviews of vipoutlet.com

The owners of this company should be in jail for mail fraud. Everyone that is having problems with this company. File charges with feds for postal fraud. Felony vip outlet ship to wrong address and I called and informed them. They did not care. Delivered to wrong address. And ebay and vip out told me it was delivered and closed. I eventually got my money back from vip outlet. But worthless ebay told me it was delivered and closed case. F_ck you ebay.

I am only putting one star because I am required to! I actually ordered a family tent from them a week ago that we need for a huge family vacation in 8 days! Their website states 24-48 hr shipping yet my order still says “processing” everytime I call or email I get told “we are escalating this to our processing team” still no update! I must have this item in 7 days or my entire vacation with my family will be ruined 😪 the only thing they have offered is a refund in which now even if I get a refund I won’t have time to order another one from somewhere else and have it here in time! I do not understand why they cannot get me to somebody who can find out why my order still says processing!!

Fraud, Fraud, Fraud!!! They sell things that they don't have. Then when you inquire about the status of your order, they take days to get back to you and give you the run around. This company is a scam. DO NOT ORDER FROM THEM!

EDIT: They have great customer service when returning an item and when trying to get you to stay with their services. I would recommend emailing them at their website instead of through ebay messages for a faster response. Email response times did not take as long as expected and they even provided me with a 10% discount on my next order to make up for their inconvenience. ORIGINAL PROBLEM* SOLVED: I ordered a laptop off of Ebay sold by them and they shipped me a laptop with similar looks, but lesser specs than their listing. I don't think it was a mistake because they have another listing for the cheaper laptop that they sent me using the same photos. I doubt they're going to send me the laptop I actually ordered since it's now 'out of stock'.

I wrote a review about a month ago. I just now received my refund back in my bank account. The customer service reps that respond to these reviews are liars. They try to twist words on their responses to make you look like it was your fault. They will take your money quickly but not ship your item for weeks or refund it in a timely matter. Customer service is horrible and you rarely get anyone to answer the phone. Do not trust this company. They are not worth the little savings that you think you are getting.

I ordered a Motile 14 M141 for $260 on 15th of July, 2020. While their website stated a dispatch time of 24-48 hours, what has happened in reality is nowhere close. After the money was debited from the card, I received not a single confirmation email and I'm yet to receive one (20th of July). The status of the order has been 'Processing' since day 1. I have been contacting the customer support on chat and every day and they give the same template answer 'Kindly check back after 24 hours. Per the processing team, the order is being processed.' Finally, now I lost it and tried to cancel the order. The website said there was an error in the details. I asked the customer support and they said the details of my order are not yet in their system and hence I cannot cancel it. So, basically, the money is debited, the order has been placed but does not yet reflect 'in their system' and hence I cannot cancel the order. I can neither have the product delivered on time nor cancel it. Well played, VIP Outlet, well played. They've perfected the art of conning, in short. Update: On the 21st of July I got a mail saying they've cancelled my order since the product they had in stock did not qualify their quality tests. And today, on the 2nd of August, I received my refund back to my bank account. While, they're trustworthy with respect to the money, their services are still unsatisfactory overall and not something I would recommend. If a product isn't good enough to be sold, it shouldn't be advertised on the website. The quality checks have to be done before putting it up for sale. They did offer me a 25 dollar coupon for the inconvenience caused and I appreciate it. But I'm unwilling to risk it again with VIP outlet.

AVOID THIS COMPANY LIKE THE PLAGUE!! I ORDERED A BACK PACK FROM WALMARTS .COM (PRODUCT SHIPPED AND SOLD BY THEM) INSTEAD A GET SOME STUPID YOGA SLEEVE FOR A TABLET!! NO ANSWER ON THEIR SUPPOSED CUSTOMER SERVICE NUMBER, NO RESPONSE TO MESSAGES HERE ON FACEBOOK.

WARNING!!!! DO NOT order from this company. I ordered a sound bar and they shipped me a much cheaper sound bar with NO remote. Would not return my emails to support and I had to go through Walmart.com customer support to get my refund. Warning! Do not shop here!