customer
Posted
all I've had is great service with…
all I've had is great service with VinFolio
Response from Vinfolio· May 28, 2021
We appreciate the positive feedback! Thank you for your business!

Average
191 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Vinfolio (vinfolio.com) has 191 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
191 approved reviews, newest moderated first
customer
Posted
all I've had is great service with VinFolio
Response from Vinfolio· May 28, 2021
We appreciate the positive feedback! Thank you for your business!
customer
Posted
After almost one month, no resolution of the problem nor an update of the situation! Basically, I gave paid wines and at the mercy of Vinfolio to enjoy them!
Response from Vinfolio· May 28, 2021
Hi - Thank you so much for the feedback. We have had your private client sales rep contact you regarding this issue. If your questions are still not answered, please call us at (800) 969-1961 and ask to be directed to the director of client services. He will be happy to help
John
Posted
Great customer service. Very responsive and helpful to questions.
Response from Vinfolio· May 28, 2021
We appreciate the positive feedback! Thank you for your business!
customer
Posted
Great product selection. Superb service.
Response from Vinfolio· Apr 26, 2021
Thanks for sharing! We’re so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
customer
Posted
need to create a mobile friendly vincellar interface, and also Android app
Response from Vinfolio· Apr 26, 2021
Thanks for sharing! We appreciate your feedback. We will be taking your suggestions into consideration.
customer
Posted
Your service has been everything I would expect from a personalized and professional remote wine cellar. Thanks Rachael and Vinfolio.
Response from Vinfolio· Apr 26, 2021
Thanks for sharing! We’re so glad you had a good experience with Rachael and Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
customer
Posted
I have an outstanding delivery request for over a month. After repeated contacts to customer service there is still no date and no clarity on when the delivery will happen. Completely unacceptable approach towards service levels and basic customer support.
Response from Vinfolio· Apr 26, 2021
Thanks for messaging us. We are sorry to hear that your wine delivery didn’t go as planned and we welcome the opportunity to improve our service. A member of our team has reached out to you, but you can also email us at [email protected] or call 1-800-969-1961, Monday - Friday from 9am to 5pm PST.
customer
Posted
Our group event required Vinfolio to ship to 30 different locations with short notice and they did a great job of getting it right. All boxes were delivered on time and in good shape.
Response from Vinfolio· Apr 26, 2021
Thanks for sharing! We’re so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.