VinceReviews of vince.com

Lovely salon and always an exceptional experience from start to finish. I love my colour, treatments and extensions. Completely a professional environment and I always feel relaxed when I leave.

Vince does not back their product! On September 12, 2026, I purchased a blouse and skirt set from the Vince store in Chicago. Due to the poor lighting in the store, neither the sales associate nor I noticed that the two pieces were slightly different shades and did not actually match. I purchased the outfit specifically to wear to an event, but ended up also wearing to a Funeral. Unfortunately, it was only after arriving at the funeral that I realized the blouse and skirt were different colors. This was extremely disappointing, especially considering the set cost approximately $800. When I contacted Vince Customer Service, I was informed that the items could not be returned because they were purchased in-store and had been worn. Returning them would also require a trip back to the Chicago store, which is unreasonable since I do not live in or near Chicago. What was most frustrating was the complete lack of assistance from Customer Service. No replacement, exchange, store credit, or other solution was offered. For a premium brand and an $800 purchase, I expected a much higher level of quality control and customer support. Unfortunately, my experience with both the product and the customer service was very disappointing.

I’m incredibly disappointed with my experience with this company. I ordered an item online based on their sizing, but when it arrived, the size was significantly larger than expected. I contacted customer service hoping they would simply allow me to exchange it for the correct size. Instead of trying to help or stand behind the customer experience, I was told they would not exchange it. What makes this even more frustrating is that this is now the second terrible experience I’ve had with this company. I gave them another chance, and unfortunately, I regret doing so. When customers are shopping online, they have to rely on the company’s sizing information and expect reasonable support when something doesn’t fit as expected. Refusing even an exchange feels incredibly inflexible and is not the level of customer service I expect from a company that wants repeat business. After two bad experiences, they have officially lost me as a customer. I will be spending my money with companies that actually value their customers and are willing to help when there is a problem. I strongly recommend reviewing the return and exchange policies very carefully before purchasing from this company.

Recieved a present from my mum a pair of beautiful flat summer shoes . Wore them 4 times and one shoes just ripped apart. Can’t believe my eyes . Looks beautiful but a quality of a cheap Paunland shoes .

I love their shoes until I just got my new pair of gingham flats. The quality is not good. I wished I’d sent them back. The “ canvas” on the shoe is see through and I can actually see my toes! The soles just came out after wearing the shoes about 10 times or less. Never again.

Clothing of Vince in my opinion is very nice, i bought some items locally from stores in Norway or via Net a Porter, the Outnet, also in London stores. Now- I got several things online and this is first time I am sending back a skirt and oh lord- 40 Euros return shipping!!! Are you serious? Competitors either do it for free or use max 15 Eur fee with DHL which is best company to ship with. What a joke- Vince just missed a customer that spent thousand of pounds over few years.

I bought two Vince short-sleeve sweaters for over $300 each and followed the care instructions exactly, including hand washing cold. Both sweaters shrank after washing and never returned to their original fit or shape. For a brand positioned at this price level, that is unacceptable. If a garment cannot withstand the brand’s own recommended care instructions, then either the quality is poor or the care guidance is misleading. I contacted customer service, sent photos, and provided proof of purchase. Their reply was quick, but they refused to offer any resolution because too much time had passed since the purchase. That told me everything I needed to know about how Vince stands behind its products. The cost of making this right for two shirts would have been small. Instead, they lost me as a lifetime customer. I will not buy Vince again.

I placed an order on December 30. Once I'd placed the order I did not get a shipping update but did check tracking myself a few times. Finally January 16 I connected with some difficulty to customer service. They were polite but very boilerplate in their politeness ie I care (but not really). I waited another 6 days to learn UPS had lost the package. At that point, I just asked for a refund. I'm surprised they have no follow up on their orders and leave it to clients to search on their own to learn the status of their shipments. It's annoying to be bombarded daily with ads while receiving no updates on your current order. Will not shop at Vince again.