Average
575 reviews
Vector SecurityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
Vanessa C.
Posted
They don't work weekends, System takes pictures while using the bathroom.
Response from Vector Security· May 1, 2017
Vanessa, Thanks for your feedback. Our branch locations are closed on weekends, but our Monitoring Centers are open 24/7 and we do have service technicians that are available on weekends as well. We are forwarding your comments to our Dealer division for review. We appreciate your patience and value your business.
Alba I C.
Posted
The person who came to change the battery was very nice. I'm disappointed with the company who took too long to find someone to help me. I went & I bough the batteries to find out there were not has good. I have waited 4 days already listened to the beep & I couldn't wait another week. When I complain that I have pay extra money for this service, then they found someone. I have been with this company for a long time and I hope next time I need help I will get a better service.
Response from Vector Security· Apr 26, 2017
Alba, We are sorry to hear about the trouble you experienced. We are forwarding your comments to the local branch for follow up. Thank you for your patience; we appreciate your loyalty.
Angela
Posted
Very pleased with Vector Security. From equipment to service and monitoring. Always well taken care of.
Response from Vector Security· Apr 25, 2017
Hi Angela, Thank you for your feedback. We're glad to hear you are happy with our service. Have a great day!
Peter Salerno & Amy R.
Posted
The service is typically good but the people who call when the alarm is set off are not always properly trained. It seems to me that they should be given a script that is easy to follow. But on several occasions, the Vector caller has referred to my husband or me by name rather than asking our name -- clearly at odds with the purpose of the call, which is to test the identity of the person answering the phone. I have brought this to the attention of management on more than one occasion.
Response from Vector Security· Apr 26, 2017
Peter and Amy, Thank you for your feedback. We will share this with our team in an ongoing effort to improve our service. We appreciate your business; have a great day!
Antonios K.
Posted
I've been with Vector for over four years. The monitoring is very good. The sub-contractors they use for repairs are horrible. They have no evening hours and you wait over 2 weeks for weekend appointments. They don't show up and don't call to notify you. I was without service for over a month and half until the company can "work" around my work schedule. Once the repair person came,all was taken care of. Vector monitoring and calling customer service are great! Repairs NOT so much!
Response from Vector Security· Apr 26, 2017
Antonios, We are sorry to hear about the trouble you experienced. We are forwarding your comments to the local branch for follow up. Thank you for your patience; we appreciate your loyalty.
Alex P.
Posted
Alex came to install my system and did an excellent job. He started by arriving on time and showing me his Vector I.D, he then went through the work order with me. At the end of the install Alex did a very good job showing me how to use the system, he also offered me a camera to add on to the job but I politely declined. Overall all my experience with Vector Security as a company has been wonderful
Response from Vector Security· Apr 25, 2017
Hi Alex, Thank you for your feedback. We're glad to hear you are happy with our service. Have a great day!
Kofi & Bernarda K.
Posted
I've used Vector Security for more than10 year. I will rate them on a 5pt scale as 5. Technicians are extremely knowledgeable and reliable. Monitoring Center is reliable. Great company to do business with.
Response from Vector Security· Apr 5, 2017
Hi Kofi and Bernarda, Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
Ken & Eileen B.
Posted
Billings should be accurate and timely which has not always been the case .
Response from Vector Security· Mar 24, 2017
Hi Ken and Eileen, Thank you for your feedback. We are forwarding your comments to the local branch for consideration. We appreciate your business; have a great weekend.
