VASA FitnessReviews of vasafitness.com

I was automatically transferred from 24 Hour Fitness. Set up my account on the app - and paused it for 3 months while I decided what I wanted to do. Two months later I get a phone call that I am two months past due and getting charged late fees (the card on file with 24 Hour fitness needed to be updated). I never got any bills or notifications that I was being billed and I had paused the account for three months anyway. Vasa claims I never paused it, my word against theirs - the only 'proof' is their own app. I still have to pay for the past two months for something I never used. Supposedly I'm not going to be accountable for the late fees. I am so glad to cancel completely, we'll see if it actually goes through. Based on all of the reviews, this is probably not over and I'll have to keep calling.

I was a member of 24 Hour Fitness, which temporarily closed during the pandemic, then permanently closed all their gyms in the state. That's understandable, given the current situation and economy. However, they transferred my membership to Vasa, including my credit card information. Vasa then charged me for a gym membership, which I did not authorize nor even know about. I didn't even realize any gyms had reopened yet. They never should have had my credit card number in the first place. I only found out when looking at my bank online, so I disputed the charge, and my bank closed that account and sent me a new card to be safe. Now they have the gall to send a collection agency after me, plus a $25 charge for a return fee. Vasa isn't a gym chain, it's a criminal racket.

I can honestly say I hate vasa fitness customer support. I tried and failed three times to cancel my membership. They’re support person absolutely refused to do as I asked and cancel and would put my account on “hold” instead. Finally after calling and being hung up on I decided to email instead and in the email I told them I was way beyond upset and they finally finally, had a sensible person cancel my account. I was cancelling because I didn’t use the gym as much as I thought I would and then I moved over an hour from the gym. It took 7 months to get this process over with. Good luck to anyone trying to cancel.

Looks like I'm in plenty of company with this review, all disgusted with these corporate thieves. I got a membership 3 weeks before the Covid shutdown, but saw what was coming and froze my account like 3 days before THEY shut ALL memberships down. Well then I still get chardged the "maintenance fee" ....$54!! W. T. F? When I call Paramount Acceptance, the collection agency (basically) that does the memberships and billing for VASA, I get this aggressively argumentative girl that tells me I'm "still under contract for the fee." Ooookay.. When I say, "fine. I don't like this, cancel my membership." they tell me i'd suffer a cancellation fee for cancelling before the contractual 3 months. I say, "its been 3 months now." And this is where it gets interesting. She tells me that my account was frozen, "so those three months don't count." But wait... they counted for the fee. And you froze EVERYONE'S accounts 3 days after I put mine on freeze. W T. F? It gets better. The girl tells me if I want to cancel, I need to give 30-day notice....in writing at the gym. Oookay. Now I'm getting annoyed. So I wait another couple month...to appease the time that "didn't count". I go in tonight, and they tell me the contractual term is SIX months, and I'd be subject to the cancellation fee! What are we talking about anyway! I thought this was a "no contract" and "month to month" deal! Oh, and she can't cancel me anyway! That has to be done ONLINE! W. T. F! Now I KNOW I'm being jerked around by a corporation that couldn't give a shiz about integrity to its customers. They were all too happy and willing to collect in the middle of a pandemic, and hold my balls to the fire, but not their own. For that...I say stay far away. Far away. They're Corporate scumbags, and to be honest, there's much better options. I had no problem finding a replacement. Now I just want everyone to know what this company is about, from my own experience.

Long story short, typical corporate thieves. Froze my account then reopened it with out letting me know and kept billing me while not only the fact I wasn't going because I didn't know it was open bit treated me like complete trash when I saw the bill and called them back to discuss it. Over $120 later to get away from this gym, so they quit billing me and on you a better environment to work out in.

they lied and told customers they wouldn't charge them for membership, after closing and re-opening, until they called in to have it re-activated, then began charging everyone the same price while offering less. they charge an additional month for canceling.

Please stay away from this company as far as possible! I went into the gym itself to cancel 2 accounts, and they had told me everything was fine and that the payment I made that month would be the last! Well, it wasn't like that at all! I still got charged the amount and I can't even cancel. Waiting on end for them to call back, they never answer when I call them. I have no idea how to cancel at this point.

Don’t even try to cancel your membership, tried 4 times and still getting charged, they have been charging me twice a month sometimes $21 then 10 days later they charge me again $24 dollars.they have no explanation for that what so ever. My bank refunded every extra penny For 9 months total for extra charges was around $267 dollars. they will find anyway possible to not let you cancel. Customer service never call back. Only way for the lucky ones is to cancel your card. But make sure you have a paper with cancellation from Vasa because they will send you to collection so all you need to do is to Email them the cancellation paper.