Van Dyke's RestorersReviews of vandykes.com

My cabinetry business bought a custom Mahogany ladder for a bookcase that we are building / installing. The ladder components were totally unmatching in tone and character. Our ladder itself is made entirely from sapwood! Unreal. No accountability from VanDyke's. To boot, they did not include the hardware that we paid for! The customer service in trying to get our hardware parts has been a real horror show. We need our hardware and can't get any answers. Emails where they literally ignore our questions. Their business model is that they make you go crazy until you just go away and repurchase the same goods somewhere else. I'm not going away!

I was looking for a new place to start purchasing mesh for my kitchen cabinets builds and came across Van Dyke's. Looked at a couple things and figured I would put an order together the next day or so. Got an email next day with a 10% discount code so I put it in my cart to use soon. Well a day later I got an email with a Black Friday 25% discount code so I went ahead and placed my order. My fault for not paying attention to the total until this morning and realized only 10% came off not 25% since it did not take the new code because the 10% was still in cart. I just called and spoke to two people there and they said nothing can be done. As a business owner myself I know the owner or manager can do an override but they apparently didn't want to and so I overpaid around $120 I learned a lesson here but I also learned that Van Dyke's isn't customer friendly so I would rather pay a bit more elsewhere

Worst Customer experience of my life. I’ve dealt with Van Dyke’s Restorer’s horrendous customer service for weeks now with no resolution. My faucet took them almost three and a half weeks to ship (well past their 7 – 10 business days per their policy). After the 7-10 business days elapsed, I called their customer service number three days in a row, and each time they had no clue about the order or shipping status, said they’d contact me with an answer, and did not. I emailed customer service who promised a refund in an email, sent an email confirming the transaction of a refund, but did not refund my money. I requested a return shipping label so I could simply return the item whenever it arrived, and was told they would do that, too, but never received this label. Nearly four weeks after my order, and after I already ordered the same item from another vendor, the faucet arrived. When I checked online, the order status on the website still showed the order as “pending.” Nearly four days after their faucet arrived, I finally received an email from them confirming delivery. I went out of my way to order from them, and was willing to spend more and wait longer on purpose for the same product just to use a smaller, domestic distributer and support a smaller business located in the U.S.A. I was rewarded with the one of the worst customer experiences of my life. Stay clear of this company. Update: on 10/28/22, after I posted a negative review on social media and other consumer review websites, I received an email from VanDyke's Restorers promising a refund within 5-7 days. I will update this review accordingly if I receive this refund.

About the same as what I'm reading on here regarding Van Dykes, I gave them a card number and yet they can't figure out how to use the number I gave them? Then they took my order for a few items and that order has maybe gone into a Black Hole, spinning out away into the remote corners of the Universe? Whoever wrote that they have nothing on hand is correct, they haven't anything on hand, as far as we know they're buying our ordered items from a street vendor in Pakistan.

This is one of the worst retail experiences I have ever had. The product was not described properly in the catalogue—- gold mesh for cabinets . It was unusable. I could not get any one to help me or respond!!! I wanted some technical support and to exchange. I have spent much time on hold. Twice after I held for more than 29 minutes they hung up on me! One person promised to call me back in 1 hour—- I m still waiting , 3 days. Customer service is as important as a great product. This company has neither. Buyer Beware—-TERRIBLE . Go elsewhere.

I wish I could give zero stars. Their customer service is complete ridiculousness like I have never seen in my life. You honestly picture the 3 Stooges when dealing with them. I received the wrong order TWICE. Then, they stopped replying to my emails. It's been 5 weeks today since I placed my original order. So I called them, which I had tried doing in the past only to be on hold so long I gave up. Today I put them on speaker phone and waited it out....only to find out that they can't reopen a case a 2nd time, and would just cancel my order and refund my money. (The back story: I received the 4 corner legs just fine, but the 2 center legs were wrong) I still need the 2 matching center legs, but am afraid to place a 2nd order just to get the wrong item again followed by 5 weeks of run-around and ghosting. It's crazy.

DO NOT BUY FROM VAN DYKES!!!! Placed an order, received no shipping information for a week, so sent an email, still no response, so called 800 number. An offshore answering service answered, they checked my order only to find out it was back ordered until NOVEMBER, I ordered July 7th!!!! I canceled order.

It has been a HORRIBLE experience. I cancelled my order ONE DAY after placing it and its been 3 MONTHS and I still don't have my REFUND! If I could give a ZERO rating I WOULD!