vancassoReviews of vancassotableware.com

The quality of the plates is really nice but the delivery experience ruined it for me. 2 weeks out and I'm still waiting for 1 delivery that has already been rescheduled 3 times and not delivered.

Magnifique vaisselle. La livraison fut parfaite. Chaque pièce est emballée avec soin

The new plates are exactly what I expected. Solid finish. Durable. Vivid colors and perfectly shaped cereal & pasta bowls. If I ever need new plates & bowls, I'll be back.

Received a cracked bowl and still awaiting a replacement. The company response was that they don’t have individual bowls to replace and is an unbelievable response when it’s a full set that is returnable and the sensible replacement is a bowl from another set. They also tried it on offering £4 for the broken bowl. It was clear from outset the bowl was broken but the above was not a response in their first email it was the third in the chain so I believed they would just send a bowl so threw all package apart from the box for bowl in case they wanted that one returning. Still awaiting a resolution.

Great design and great assortment of dish styles. Beautiful dinnerware. Sale prices with additional discount code. Overall very happy

I bought two dinner sets. Over both boxes three items are chipped and one plate had food remnants stuck to it and scratches on the surface. I simply emailed asking for the four items to be replaced. No-one would want a new dinner service chipped from the outset. My request is reasonable. I was offered £10 to keep the sets. I advised I'd rather not accept this offer. I don't want chipped tableware, and asked what my options were for replacement. Every single email has since been ignored. I have sent five emails now. I can't find a number to phone them and I still can't use my delivery as I don't know what's happening. This was a big purchase for me. It is incredibly frustrating.

I had a deeply disappointing experience with Vancasso that has convinced me never to do business with this company again. I placed an order for bowls on 7 January. When the delivery arrived, it contained the wrong item. I notified Vancasso by email on 13 January, clearly explaining the issue and attaching two photographs of the item I actually received. Two days later, a customer service representative named Amani replied with an apology. However, his response was confusing and concerning. He requested that I provide four attached photographs—including an SKU barcode, a packing list, and a tracking number—referring to a shipment that had nothing to do with my order. The images he referenced were clearly from an entirely different delivery, and the tracking number he mentioned did not correspond to anything I received. I immediately replied, pointing out that he was mistaken and asking him to refer to the photos I had already provided. Four days later, I received another message from the same representative, once again insisting that I send photos and attempting to justify the request—without acknowledging or addressing the information I had already sent. For a second time, I had to explain that the requested photos were already contained within the very same email thread, and that all necessary documentation had already been provided. It has now been more than three additional days with no response at all. The prolonged delays, combined with the inability of the customer service representative to properly review or understand the information provided, are completely unacceptable. Resolving a straightforward shipping error should not require repeated explanations or weeks of back-and-forth. This experience reflects a serious lack of competence and accountability in Vancasso’s customer support process. I strongly advise others to think twice before ordering from this company.

Got a 18 piece set off Amazon they look amazing quality for the price is good but two of the dinner plates have broken whilst warming them and a side plate broke in the dishwasher I’m reluctant to buy another set just to replace the breakages. The customer services just passed me back and forth between them and Amazon shame because we really like them