VANCAROReviews of vancaro.com

Response from VANCARO· Sep 22, 2025

Hello Kit, I'm sorry for the inconvenience. Could you please tell me the specific method the jeweler used to determine if the ring was not sterling silver? There must be some misunderstanding. This ring is a 925 sterling silver ring we've sold for many years. We are 100% certain it is 925 sterling silver, and we've included some methods for you to verify it yourself. Also, could I have your order number or email address? If your ring is in brand new condition and has no scratches, we can exchange it for the size you desire. If it's not brand new, we can offer you a big discount on a new size. 1. Magnet Test: If a strong magnet is placed near the ring and there is no attraction, this can be considered a preliminary rule out as fake silver. 2. Dilute Nitric Acid Test: How to: Dip a cotton swab in a small amount of dilute nitric acid (10%-20%) and gently rub the inside of the ring. If the swab turns light blue and the rubbed area only slightly discolors (with no obvious corrosion holes), it is 925 silver. Note: Dilute nitric acid is corrosive, so wear gloves when handling. Rinse thoroughly with clean water after the test. 3. Sulfur Soap Test: How to: Dissolve sulfur soap in warm water and soak the ring for 5-10 minutes. Authentic 925 silver will develop a uniform darkening of the surface. Remove the ring and rub it with white toothpaste. The darkened areas can be removed, restoring the silvery white color. Note: Fake silver may not turn dark after soaking, or may not be easily removed with toothpaste. Feel free to contact us, we'll reply in one working day. Best, Elsa [email protected] Chat with us: m.me/vancarojewelry

Response from VANCARO· Mar 4, 2025

Sorry for the inconvenience. As stated on our product page, the ring is made of sterling silver with a black coating. Since this coating is not the color of the metal itself, it will inevitably wear off over time. We have been selling black rings for many years, and many customers have enjoyed wearing them for at least several months or even years before experiencing wear. However, if the ring is subjected to severe wear, it may show signs of wear faster. We understand your concerns, and as we discussed previously with you, we'd like to offer you an exchange for a new silver ring in silvery color. If you change your mind or have any further questions, please feel free to contact us at any time. Respectfully, Vancaro Service Team

Response from VANCARO· Mar 4, 2025

The ring is made of 925 sterling silver, which is relatively soft. If it was accidentally affected by some external force, it may cause the rose welding point to break and cause it to fall off. Or maybe after two years of wearing, some metal has worn out and deformed, leading to this problem. Please understand that if the ring has defects, it might break within a few days or weeks of wearing it, not after wearing it for two years. We have been communicating through emails. After replying to your email on December 22, you said on December 2 that you accepted the discount and said that the ring needed to be specially customized. We continued to reply to 6 emails. After we replied to the customization process on December 6, we did not receive any more emails from you. If you have any other needs, please feel free to contact us again. Best, Customer Service Team

Response from VANCARO· Aug 13, 2024

Bonjour Issam, Nous sommes vraiment désolés d'entendre cela. Nous concevons des bijoux originaux et uniques depuis plus de 16 ans. Nous avons constaté que certains vendeurs vendent des articles avec des photos volées de nos produits, ce qui n'est pas autorisé par nous. Sachez que la qualité et le matériau ne peuvent pas être les mêmes. Certains clients ont signalé que les bagues qu'ils ont reçues d'autres sites Web semblaient identiques, mais étaient en fait très différentes et de qualité bien inférieure. S'il y a quelque chose sur d'autres sites Web qui est similaire à nos produits, nous le signalerons pour qu'il soit retiré. La plupart de nos bagues sont en argent sterling 925 et fabriquées à la main par des ouvriers et des tailleurs de pierres précieuses. Si vous n'êtes pas satisfait à 100 % de notre article dans les 30 jours suivant la réception, vous pouvez retourner tout article inutilisé et neuf pour un remboursement ou un échange. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Merci beaucoup. Respectueusement, L'équipe de service Vancaro [email protected]

Response from VANCARO· Jun 25, 2024

Bonjour En effet, des droits de douane peuvent s'appliquer sur les colis envoyés en France. Vous pouvez visiter notre site Web et nos pages produits pour confirmation, et nous avons également envoyé un e-mail avec des instructions détaillées. Il est également important de noter que ces frais de douane ne sont pas inclus dans le prix de nos articles. Veuillez suivre les instructions envoyées par DHL pour payer les droits de douane afin que le colis puisse être expédié dans les plus brefs délais. Merci pour votre compréhension! Sincèrement