Average
769 reviews
Valyōu FurnitureHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers.The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.
Valyōu Furniture (valyoufurniture.com) has 769 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
769 approved reviews, newest moderated first
Norvic A.
Posted
Delivery team Gilbert and Dorian were on point. Communication was great and they delivered the items right on the dot. Both were pleasant and logged the bulky boxes up to my front patio.
Response from Valyōu Furniture· Aug 22, 2023
Thanks for the positive feedback! Gilbert and Dorian did a great job with the delivery. Enjoy your new items!
Missy K.
Posted
I am a satisfied customer! It was a great experience from the salesperson to the delivery team. They went the extra mile to be sure I was taken care of! I’m just starting to furnish my condo. This sectional and bed frame are my 1st pieces and I love them!
Response from Valyōu Furniture· Aug 22, 2023
Glad to hear you're satisfied with your experience! Enjoy your new sectional and bed frame as you continue furnishing your condo. If you ever need further assistance, feel free to reach out. Happy decorating!
Alison P.
Posted
Great communication both from customer service chat and email updates on the order. Arrived nicely packaged and exactly as expected!
Response from Valyōu Furniture· Aug 22, 2023
We're thrilled to hear that your experience with our customer service communication was positive and that your order arrived as expected. Our team works hard to ensure a smooth and seamless experience for our customers. If you have any more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new items, and thank you for choosing us!
D
Posted
the bed frame I ordered came in a very reasonable delivery time and the people who delivered it, Cameron and Scott, were very helpful and friendly
Response from Valyōu Furniture· Aug 16, 2023
You're the reason we're all smiles. Thanks, D.
Edith Dale W.
Posted
UPDATE: They are claiming below (with their response to this review) that they cannot find my order, however I have a receipt and plenty of emails to confirm. Even more reason to show that they are not a trustworthy company. Horrible customer service. They delivered my couch and some of the cushions had different fills so I reached out to get them fixed. They have refused to fix anything and have not offered anything in return. If you want good quality and good service I highly recommend you do not go through them.
Response from Valyōu Furniture· Aug 15, 2023
WE are sorry to hear this, Edith. We've been trying to locate an order associated with your review but we can't find any.
Arjun
Posted
I live on a fifth floor walkup in NYC and getting anything up there, let alone a 110 inch feathers sectional couch, is quite difficult. Daniel and Juan were excellent, and delivered the sofa with extreme care in a timely manner. The couch itself is amazing and worth every penny.
Response from Valyōu Furniture· Aug 15, 2023
We are loving youre review, Arjun. Thank you for your wonderful feedback.
Taylor P.
Posted
Honestly, some of the reviews I found online (after ordering) scared me, BUT the customer service folks were very communicative, the couch came in good time, and it REALLY IS as comfortable as it looks. Maybe a little lower to the ground than I expected, but the measurements listed are accurate! Honestly, it was all in all - painless. Dont let the bad reviews scare you! Even the delivery men said “Yea, theyre (Valyou) getting better this year at getting people their furniture on time” I ordered the 142” feathers sectional, and my roommates in the pic so u can see it with some scale. Big and comfortable, can easily sit 4-5 comfortably
Response from Valyōu Furniture· Aug 15, 2023
Thank you, Taylor for trusting us. We can't be happier to know that through your experience we are heading to the right direction.
Shannon S.
Posted
We love, love, love our living room (Feathers line) and bedroom (Tiana bed frame) furniture we purchased from Valyou Furniture. The quality combined with the pricing beat anything else we could find on island or even online. Communication was excellent from the time we ordered to the time it was delivered. The store salespeople were friendly and answered all questions that we had. It was delivered on time as promised and delivery guys were super considerate and put everything together fast but without sacrificing quality. Totally impressed by the whole experience. Would highly recommend Valyou Furniture!
Response from Valyōu Furniture· Aug 11, 2023
Yay! We can't be happier to know that you love the furniture, Shannon! We can't blame you, they are beautiful as promised. Thank you for sharing your experience and we hope to see you again soon!
