Valyōu FurnitureReviews of valyoufurniture.com

I had a wonderful experience with Valyou furniture. Both times delivery was smooth and packed nicely. This set is absolutely beautiful and looks great in our home. The entire family loved it even the dog. it’s extremely comfortable I plan to order more pieces doe this set

The Feathers Sectional and Feathers Armchair exceeded my expectations. Delivery service was fast and on time. Would definitely recommend to anyone looking for new high quality furniture!

Awful! I ordered a sofa and cover. Sofa arrived late. Material and construction is NOT as described. THEN 2 YEARS later, they still have not delivered my cover and are just playing “nice on email,” but basically blowing me off. They even told me to just challenge it with my CC at this stage, which I can’t. It’s been over 2 years and they know that. They basically robbed me! 20 foot pole, stay away. I have gone back and forth with them via email so so so many times. It’s a joke.

I received my chaise lounge/love seat combo yesterday. The chaise is super comfortable, but the love seat feels like I'm sitting directly on wood. The chaise is also higher/taller than the love seat. When I contacted the chat line, I was told they don't handle the "extension" and she can't find my order. Really? I just got it yesterday. Apparently, even though I paid Valyou for the furniture, I'm supposed to contact another company? Designer something. That's BS. In response to the reply: why would the customer service rep not try to collect more info from me? Why would she try to blame another company? I was using the chat on your website--how is that not contacting you directly?

Ordered the 88in feathers sectional and I love how it looks! Qualify feels great and that brings me peace of mind

great customer service!! and great product!! simply perfect!!

BLUF: I’d give zero stars if I could, and I feel a fool for falling for what seems eerily like a scam at this point. The item wasn’t in stock when they said it was, delivery is delayed for mysterious reasons they can’t resolve, and I can’t dispute the $941 charge with my card company because that window closed before the original delivery date. I ordered the Charm 2.0 bed in September 2023 because it was similar to the Thuma bed at a lower price. It was shown as being in stock on their site. Valyoū pushed off my original Nov 2023 estimated delivery date and notified me in Dec 24 that stock was assigned to my order. So much for it being in stock at the time of purchase. In the beginning of Jan 2024, I received notice that my bed was at a warehouse in my state, and there it sits still. The warehousing company says that the vendor won’t release my order for delivery. Valyoū says “We’ll look into that and get back to you in 3-5 business days”, only to not reach out. When I follow up, I get the same “3-5 days” answer, and no progress is made. I asked the warehousing company to give me contact info for the vendor, and they gave me the info for Cymax Business Furniture. Assuming this company does fulfillment for Valyoū, I reached out to them for information and to see if they were the hold up on my order. If I get a response and can update this review I’ll do so. Best case resolution: I get the bed I payed $941 for 5 months ago delivered promptly, and it’s the high quality that all these 5-star reviews claim. I think there’s a near zero chance of this. Worst case resolution: The bed doesn’t actually exist and I won’t get my money back. We’ve already rolled past the time limit on disputing the charge, which conveniently happened around the time of the original estimated delivery date. Oh, and they won’t give me a refund unless they can find a new buyer for the Edit: Valyoū replied to this review saying they couldn’t locate my order, which is to be expected since I didn’t give out my last name and mailing address freely on a review site. But rest assured this is a factual account of my experience with them.

We received a bed frame and a sectional couch from ValYou and could not rave more about both. They arrived on time, kept us up to date on tracking, and made delivery incredibly easy. I’d recommend 10/10 to anyone!