Average
177 reviews
ValoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Valore.com is one of the largest online textbook marketplaces, helping students save money by connecting them with the best deals from independent sellers and rental providers.
Valore (valore.com) has 177 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
177 approved reviews, newest moderated first
Olivia E.
Posted
I was really surprised for the condition of the book for the price! It was almost brand new; no marks on any of the pages and for such a good price :)
Response from Valore· Sep 3, 2026
So happy you enjoyed your purchase!
Jackie I.
Posted
Received an email stating they got my order, money was removed from my account...ok that's fine that is how it works (August 20th). Well......I got another email stating that the order was being processed. Ok good. Then on August 24th I received an email stating they cannot track my order nor can they refund my money that I outright paid for not rented! Tried calling the customer service number 6 times and was disconnected 6 times! I was not rude or inappropriate. I was pleasant and calm. Now I'm pissed. No book and I can't get a refund as of August 30th! What kind of business are you running!?!?! Ripping off hard working people that are trying to make a better life for themselves and family! I'm absolutely disgusted! At this point I just want my money back! Guess what the email said no refunds! STAY FAR FAR AWAY!!!!! If I could give a negative rating it would be -10 stars. You should be ashamed of yourself!!!!!
Response from Valore· Sep 3, 2026
I’m very sorry for the frustration and inconvenience you’ve experienced with your order. We offer Shipping Safeguard to protect your order in the event it gets lost or damaged during delivery, however after further review we found UPS never scanned the package to begin the delivery. It appears the package, which left our facility on August 21st, may have been lost before that initial scan was completed. We reached out on August 31st and offered options for a refund or reshipment of your order, and we’re glad we were able to resolve the issue.
Kelly
Posted
I was in a bind because the textbook I wanted to use for my online class was not available as an e-book. And class was starting in just a few days. I found the exact textbook at Valore for much, much less than the school was offering it for. I was outside the country, and it was shipped to a friend's home in the US, and they brought it to me. The time frame for the delivery was spot on. Now I can study.
Response from Valore· Aug 31, 2026
Thanks for the review, Kelly! Good luck with your classes!
Cortney M.
Posted
I don't even want to give them a 1 star. I did not have too much of an issue, until I needed to extend a rental into another semester. This is not something I knew I would need to do when I initially rented the textbook. They have a 15-day extension option, which I had to pay $12 for, and when I reached out to customer support to extend it through the semester, they simply said that is not an option and I would have to return and then rent the textbook again. That has to be a joke of a business plan and a waste of resources. Not to mention, I have 1 week between semesters in my graduate program, so I do not have that time. I also realized that after renting some textbooks, I would like to purchase them to reference in the future, and while their site says this is an option, I can find it anywhere. So do I not return them and then wait for them to charge me for the cost of the book? Overall, just a really frustrating site, which is unfortunate because I used Chegg all through my undergrad and loved them. I wish it was still Chegg and not this Valore site. I'd avoid it and even pay more to get your books elsewhere.
Response from Valore· Sep 3, 2026
Hi Cortney, Thanks for reaching out. I see you had been working with one of our Customer Service reps around the time of your review. After checking the history, it looks like we were able to present you with a few options, and you ultimately decided to buy the books outright. I hope everything was resolved to your satisfaction, but we welcome any additional feedback about the process that you’d like to share.
Kensi
Posted
I always use Valore for my book needs and have always had superb service. Great shipping time!
Response from Valore· Sep 3, 2026
Thanks for the feedback, Kensi!
EA
Posted
PLEASE BEWARE AND DO NOT...I REPEAT DO NOT RENT OR BUT BOOKS FROM THIS COMPANY! If I could give this company ZERO stars I would! My son graduated college and returned the books and this company went into my bank account WITHOUT my permission and took money that did NOT belong to them for books that was returned back on 8/25 25 unbeknownst to us that the company was no longer Chegg. I asked well as my son have left REPEATED messages as well as emails and not ONE call or email has been returned. We incurred over draft charges and that was also noted in the calls and emails and still NOTHING. Even though I reported them for fraud, I want to warn others to please go elsewhere or try Amazon.
Response from Valore· Aug 10, 2026
We’re sorry for the frustration surrounding this situation. As we have communicated through email and phone calls, we have thoroughly reviewed the account and would like to clarify the circumstances of the charge. The book rented on August 25, 2025 was successfully returned on December 26, 2025. The charge referenced in this review was not related to that rental. A separate book was rented in January 2026 for the Spring semester and was not returned by the rental due date. Return reminders were sent by email on March 27, April 12, April 19, and April 25, and a text message reminder was sent on April 24, three days before the rental was due. After the book remained unreturned, an additional text notification was sent on July 31 advising that a buyout fee would be charged in accordance with the rental agreement. We understand that unexpected charges can be frustrating. However, we want to clarify for anyone reading this review that the charge was for a separate, unreturned rental—not for the book that was returned in December. The applicable reminders and notice of the buyout charge were sent before the charge was processed.
Sophia
Posted
I highly recommend buying the book you’re considering elsewhere. This is my first time renting from them. Never again. I paid a lot of money to rent a book “in good condition.” Yet, a big chunk completely fell out of the binding together. No other damage. No mishandling. Very little use on my part. After communicating with customer service, my best choice was to pay the absurd buyout fee in hopes I can just sell it myself. They said if you send the book back and they somehow deem it unacceptable, be warned they will throw the book out and charge you an even higher replacement fee. So basically you can pay $290 for a brand new textbook (and maybe get $150 if you can sell it) or pay $248 to rent one with damaged binding and a pre-used access code. Edit: This doesn't address my concern. In our private correspondence, I was told that if I returned the book with the damaged binding, it may be discarded rather than repaired. That means I would lose any opportunity to sell the book myself while still risking being charged if your company determined there is damage. Presenting that as a real choice isn't accurate. My concern isn't that I've already been charged. The options provided effectively pressure renters into paying the buyout for a book that arrived with a defective binding.
Response from Valore· Jul 31, 2026
Hi Sophia, We're sorry to hear the binding came apart while you were using the book. We understand how frustrating that would be. We'd also like to clarify a few points for anyone reading your review. Based on our records, you haven't been charged a buyout or any damage fees. The only charge on your account is the original rental fee of $138, and you're still able to return the book through the rental due date of August 8, 2026. If a rental is returned with damage, we don't automatically charge a fee. Our warehouse first checks whether the book can be repaired and put back into circulation. Only if the damage is beyond repair would a damage fee be considered. If you still have questions or would like us to take another look at your situation, we'd be happy to help.
Savi S.
Posted
Valore books is a thief, I sold my books to them and they didn't pay me my full amount, my books was like new condition, I would never sell my books to them again, their thief thief,I am working to get a lawyer to fine all these books companies who is robbing people and getting rich..
Response from Valore· Jul 22, 2026
Hi Savi, I'm sorry to hear you're concerned about your sellback. We weren't able to locate any previous support requests under your name. Please reach out to our Customer Support team with your sellback order number, or the email address used for your account, and we'll be happy to investigate what happened. Please note that while used books are not expected to be in like-new condition, they do need to meet certain condition standards to be accepted for payment. We encourage customers to review their books before shipping them, and our grading criteria are available here: https://www.valore.com/pages/sell-back-condition-guide. Once we receive your order information, we'll review the grading results and provide any additional details we can.
