ValoreReviews of valore.com

My community college uses this website for online textbook buybacks since the start of the pandemic and I’ve used it since. I figured that many people liked this site because it was convenient , but now seeing the reviews has concerned me and has only been boosted with an experience lately. They stated that one of my textbooks can’t be accepted as it is an instructors textbook or something, but it’s been in circulation for a while which is weird. Only real complaint that I have, other than that I’ve had no issues

I have ordered many books with them since 2012. I am not a student but ordered books like cookbooks recently and language books in the past. Shipping is not overnight but that is clear and expected. I ended up saving a ton on used books that were in overall great condition.

I tried to order a number of college textbooks on Sept 5, but two days after confirming my order it was cancelled. I missed the cancelation email but noticed I was never charged about two weeks later. I figured something had gone wrong and re-ordered the books on Sept 20. One day later that order was also cancelled. Confused, but wondering if a problem with a single book would hold up the entire order instead of just being removed from the order, I ordered 4 books on 4 different orders on Sept 24. All 4 orders were cancelled with the same generic, non-informative message on Sept 27. All of the books I attempted to order are still showing up in search on their site, so it's baffling to me what is going wrong. If they're not actually in stock, or the (multiple, different) vendors that had them on offer weren't making them available, then why have they been on the site for weeks? They refunded/wiped out all the charges, so I don't think this is an outright scam, but it's still super frustrating.

I attempted to sell Valore a good-as-new textbook. It was rejected for "Wrong ISBN/Binding" with no more detail than that but to refer me to their acceptance policies online. When I originally entered the ISBN on their site, a picture of my exact book was provided. I contacted customer service by email and was told "Our warehouse does not keep detailed notes on the exact defect that disqualifies the book for acceptance." and "we use the ISBN found on the publisher's page inside the item as the ISBN on the back may pertain to a bundle package (Book + code)". Previous contact with C.S. informed me that the CD that originally came with the book was not required to be provided for used books. The excuse does not satisfy me or make any sense. There is no info on their site about where I should be pulling the ISBN despite other extensive guidelines, and the picture proves that it is clearly the correct book. And other websites say to just get the ISBN from the back of the book. If they want to go by a different ISBN, why don't they just change it in their system? The book is a total reject? They offered to waive the fee to send the book back to me "...unless I'm contacted by a representative informing me otherwise". But I have to wait 14-21 business days. Again, not satisfied. I want the book returned immediately, with no caveats, or substituted with an inferior copy, so I can attempt to submit it to a more legitimate business. I am extremely perturbed at having my time wasted and feel like they're attempting to get me to give up the book for free. I've seen many reviews on here complaining of the same issues as myself, which is likely why they were immediately willing to make concessions and waive the return fee. They have no phone support, but to their credit, customer service has always responded to my messages within a couple hours, if not minutes. 9/30/21 Update: I took Valore up on the offer to have my situation re-evaluated. They wound up telling me that "...the warehouse can't locate the book, which means they found a buyer for it." So they paid me what they originally offered. A questionable claim, or how would they do the accounting for their business? But C.S. made it right in the end.

I AM SO FURIOUS! I ordered a textbook for my son for college. I received a confirmation with a link to track it. I tried to track it today and saw that it had been cancelled. Supposedly the seller had already sold it but "didn't get a chance to remove it from the website." I ended up ordering from Ebay and paid double the price but at least I know he will receive it. I wouldn't be so irritated had the seller sent an email apologizing for the mistake and letting me know that the order had been cancelled instead of it being a surprise!

I have sent my books to three different companies. I chose who would pay the highest. The only company that has given me a hard time is Valore Books. They are trying to tell me I have a fake book. What a bunch of crap. I purchased all 5 of my books from the same bookstore. They owe me $18! I don’t need the cash but I will fight them till I get paid all based on principal. I am a graduate student, so needless to say, I’ve purchased and sold many books over the years. Never had a single problem until this horrible company.

I used Valorebooks to sell back a couple of textbooks recently. My entire order was rejected. One books for supposedly being an international edition and one for being an instructors edition. I bought both of these at my college bookstore, I don't understand or believe that they are those editions, especially the instructors edition. The isbns I inputed straight from the books that gave me a price quote came out fine. I know for a fact that I didnt have the instructors edition, as I used the book for my class and it absolutely didn't have an answers in it. It's extremely shady to offer small amounts for books, find some false reasons to reject and then force the consumer to pay 5 dollars shipping each book to receive the rejected books. I know now to make the effort to sell back books in person do I cannot get scammed out of books they will most likely take and resell. I'm frustrated and feeling cheated. Do not use Valorebooks, make the effort and sell back books in person, on Barnes and Noble, or Amazon, even if it's less money.

Worst experience ever, this is a scam! No phone number for customer service/support. I am reporting to the BBB and department of consumer affairs.