VakkerlightReviews of vakkerlight.com

Response from Vakkerlight· Mar 26, 2026

Dear Jake, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the scratches on your chandelier. Due to the high value and custom nature of these fixtures, our initial recommendation is to repair minor issues to avoid unnecessary delays and complications. However, if you prefer to return the chandelier, please contact our support team directly with your order details. We will work closely with you to review your case and discuss the most appropriate options for a return or exchange. We appreciate your patience and the opportunity to resolve this matter to your satisfaction. Kind regards, Nicole Lee Customer Support Team

Response from Vakkerlight· Sep 16, 2025

Dear Customer, We sincerely apologize for any confusion this may have caused. Please rest assured that the light you received has no quality issues and all of the parts are included. In fact, the fixture you received is the upgraded version of this model. We understand that the initial installation guide we sent contained errors, and we are very sorry for the inconvenience. However, in our previous email we already shared the correct installation instructions with you. We kindly ask that you follow those instructions when installing the fixture. https://youtu.be/IyKBCfqSYOQ As the product itself is complete and in good condition, if you still prefer to return it, the return shipping cost would need to be covered by you. Should you decide to proceed with a return and refund, we will provide you with the return address and will fully respect your choice. If you experience any difficulties during the installation process, please don’t hesitate to contact us — we will be more than happy to assist. Warm regards, Tammy Vakkerlight Team

Response from Vakkerlight· Mar 26, 2026

Dear Joe, Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with your ceiling fan. Regarding the fan blades, we typically use lightweight acrylic blades instead of real wood to prevent cracking during use. Please be assured that the product you received is consistent with its description. If you would like to proceed with a return, please provide your order number so that we can supply our warehouse address. Our goal is to resolve this matter collaboratively and find a solution that works for you. We appreciate your patience and the opportunity to assist. Kind regards, Nicole Lee Customer Support Team

Response from Vakkerlight· Mar 26, 2026

Dear MB, Thank you for sharing your feedback. We’re very sorry to hear about your negative experience and the frustration it caused. To help us investigate this matter internally and ensure it does not happen again, could you please provide your order number? Typically, customers purchase through credit card, and if a product is unsatisfactory, you are fully entitled to request a chargeback. We understand that you have already received a refund, but having your order details will allow us to review the situation thoroughly and take appropriate steps to prevent similar issues in the future. We sincerely apologize for any inconvenience and appreciate your assistance in helping us improve our service. Kind regards, Nicole Lee Customer Support Team

Response from Vakkerlight· Mar 26, 2026

Dear Danielle Frederick, Thank you for your feedback. We take all customer comments seriously and appreciate your concerns. To help us investigate further, could you please provide your order number? If you have not made any purchase, we kindly ask that assumptions about our reviews not be made. We do not pay for positive reviews, and our goal has always been to maintain transparency rather than post any fake reviews. Providing your order details will allow us to check your experience and address any issues properly. Kind regards, Nicole Lee Customer Support Team

Response from Vakkerlight· Mar 26, 2026

Dear Gretchen Wilson, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your order. To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable resolution. We would also like to clarify that returns to a U.S. address are supported. If you were previously informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse. We appreciate your patience and the opportunity to resolve this matter. Kind regards, Nicole Lee Customer Support Team

Response from Vakkerlight· Oct 6, 2025

Hi AE This is Martin from Vakkerlight. I’m sorry for the confusion and frustration caused by your order. It appears that there was a shipping mix-up caused by the courier, which resulted in you receiving another customer’s package while your order was sent to a different address. Please rest assured that we have been actively working to resolve this issue. To help us finalize the resolution quickly, could you please confirm the item you received and provide any relevant photos? Once we have this information, we will ensure the correct product is delivered or a refund is issued as appropriate. We are committed to resolving this matter through direct communication and negotiation and appreciate your patience. Best regards, Martin Vakkerlight Team

Response from Vakkerlight· Aug 30, 2025

Hi Vanessa Poladian, Thank you for reaching out. I’m sorry to hear that you've had difficulty getting in touch with us. I understand your concern and am here to help. We’ve reviewed your order, and the product is exactly as pictured on our website. However, we understand that color descriptions can vary across different platforms. If you haven't already, I would recommend installing the light to see how it complements your space—it’s a beautiful design when fully set up. That said, if you're still not satisfied and would prefer a return, we can certainly assist. If you'd like to proceed with the return, let me know, and I can provide you with the necessary shipping details. We strive to respond promptly to all inquiries, and I apologize again for any delay in our communication. Best regards, Abby Vakkerlight Team