Janosch B.
Posted
NEVER use this website, SCAM & 139 dollar fee!!
NEVER use this website, 139 dollar fee. WRITE AN EMAIL BACK, STATING THAT YOU WANT TO CANCEL THE ESTA APPLICATION IMMEDIATELY. If you do that, you will get the money refunded.

Bad
219 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you wish to cancel your application or request a refund, please email [email protected] — do not post a request on Trustpilot.Trustpilot is intended for sharing feedback about your website experience, not for handling cancellations, refunds, or support cases. Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could violate credit card policies. To expedite refunds, cancellations, or the deletion of personal data, always contact [email protected] directly. U.S. Immigration Support is a private travel assistance agency specializing in Electronic Travel Authorizations for the United States. We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts. We welcome genuine feedback about your website experience and continuously strive to improve our service.
U.S. Immigration Support (usimmigrationsupport.com) has 219 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
219 approved reviews, newest moderated first
Janosch B.
Posted
NEVER use this website, 139 dollar fee. WRITE AN EMAIL BACK, STATING THAT YOU WANT TO CANCEL THE ESTA APPLICATION IMMEDIATELY. If you do that, you will get the money refunded.
Mr David G.
Posted
The website is not exactly a scam just a service that has a high fee for doing what the US ESTA version will do for $21. However , if like me , you fell for it all is not lost. It does say they have a refund policy and they are true to their word. I wrote and asked for a refund. They said that as my application was going through they wil only charge me the $21 as per official site. So I cannot complain about that.
Response from U.S. Immigration Support· Jul 13, 2025
Thank you for your honest review and for giving us the opportunity to clarify. Customer satisfaction is very important to us, and we’re glad we could honor your refund request promptly. We aim to be transparent by clearly stating on our website that we are a private company, independent from any government authority. Our disclaimers and service fees are displayed to help customers make informed choices. We also want to assure you that we adhere to strict GDPR standards. Your personal data has been handled securely and deleted in accordance with our privacy policy. We appreciate your feedback and wish you a smooth and enjoyable trip to the USA.
Stefan
Posted
Niet goed opgelet en eerste zoekresultaat aangeklikt. Al mijn gegevens achtergelaten in het vertrouwen met een overheid te maken te hebben, dit voelt niet goed! Er wordt bij betalen geen bedrag getoond
Anna
Posted
Missvisande! Insåg inte att det var en inofficiell sida, och att jag betalade någon för att skicka in all den info jag skrev in. Det hade alltså varit samma jobb för mig om jag använt den officiella sidan. Jag borde dock sett infon som stod längre ned på sidan, men man är ju snabb att klicka vidare...
hywel S.
Posted
Massive scam, looks just like the US Government website, charges over £100 for a £20 visa. I've emailed them asking for a refund, let's see if I get one.
Response from U.S. Immigration Support· Jul 14, 2025
We appreciate the opportunity to address your concerns and are fully committed to providing 100% customer satisfaction. Our goal is to offer a transparent and reliable service for travelers seeking assistance with visa applications. Our website clearly states that we are a private company, independent from any government authority. This information is made available through multiple disclaimers across the site to help customers understand the nature of our services. Additionally, our processing fee is clearly displayed throughout the application process, ensuring that users can make fully informed decisions before proceeding. If you submitted an application through our website and have any concerns, we encourage you to contact our customer service team. Our dedicated support staff is here to assist you with any questions related to your application, payment, or the overall process. Thank you again for your feedback.
Arnoud B.
Posted
I discovered too late that they charge a lot, instead of 21 dollars. however, for refund, you can forget. The emailaddress on their website is not working anyway. no way that you can reach them.
Beatriz Alves De A.
Posted
I've been scammed too. Has anyone been able to get a refund?
Kaja K.
Posted
ABSOLUTE SCAM, CHARGES 139USD FOR A 21USD SERVICE!!!!