Used Engines IncReviews of usedengines.us

Elena has great customer service engine came in good shape will recommend

If I could give 0000 stars I would. I purchased a 2013 toyota highlander engine with approximately 49000 miles on it back in 10/10/2025 once my mechanic received the engine(almost a month later) he called to inform me that from the look of the engine it's not less than 100,000 miles and oil leak and so forth so I contact the person I have been dealing with(Elena) at the Used Engine and she firmly stated that my mechanic was wrong blah blah, I was like OK so I check the VIN number with DMV and Boom!!!!! The engine has 189000 miles basically the whole engine history so they LIED!!! So I contacted Elena back to tell her what i have found , at first she didn't believe me until I showed her proof then the game started. She tried to play me by saying the engine i got was the right one but the paperwork attached with it was the wrong due to mixed up at the warehouse so basically she will send the right paperwork, I was like nope , you will pick up your engine and will send me the engine i paid for or I will take the legal route so she "escalated " to Daisy and Daisy was even worst. At this point I didn't trust them anymore so request my refund and send a Certified Letter to the Galleria location office, few days later i get a call from daisy begging me to accept a new shipment with the right engine So we agreed upon them replacing the engine with the one I ordered with the correct miles on it and Daisy promised to deliver the correct engine to my mechanic mid November and guess what ? They couldn't produce that engine because either they didn't have it or they will lose money because I paid almost 4k. So right before Thanksgiving I get a call from Daisy again " im sorry but we will just refund you your money and we are so sorry" I was like WTF???? At this point I have been without a car for almost 2 months!!!!! I was so mad and disappointed 😞. After that I stopped answering their calls or apology emails and wanted my money back so finally earlier December literally 10 days ago I received my money back. I will never ever recommend them to anyone even if they are giving away free engines. They are the biggest scammed . PLEASE PLEASE do your due diligence by checking and making sure they sold you the right engine the one you actually paid for! If my mechanic was one of these mechanics that just wanted to get paid for the job, he would have just put the engine in the I will be dealing with car issues afterwards but luckily my mechanic is an honest one and have been dealing with hin for over 15 years! Wait of time, energy and money!

willing to help anyway they could to get my engine satisfied customer

John Martin was very helpful in helping me get an engine great job and I highly recommend him to help others out. Thanks

Customer service

Used engines helped me get a low mileage engine for a jeep wrangler. I purchased the jeep with no warranty and the motor lasted 2 months. Money was tight, but used engines got us financed and shipped out the engine pretty quick. Thanks again used engines.

Wonderful customer service experience. From order, packaging, to delivery. Everything was on point; the team worked together to give constant everything step of the way.

I finally received my engine on Friday (Nov. 7th 2025)Thanks Daisy for seeing this egregious mishap through. However, I wasn’t offered any discounts or adjustments for the error made in sending me the wrong motor and the motor I paid for originally was 62k miles. Hopefully, I have a good motor, though it’s 5k miles more than the motor I originally paid for. I did accept the 68k motor. Due to the egregious mishap I believe I should have been offered a discount or some other adjustments. Once the motor is installed, it’s my hope that all the mistakes made will alleviate my disappointments. Additionally, as of this writing the wrong motor that was delivered has not been picked up. The delay caused me money and caused trust issues with my mechanic. If not for Daisy, my patience with this experience would not have lasted this long. Wish me luck with this engine and no more issues.