USA Vein ClinicsReviews of usaveinclinics.com

Long time client of Vein Clinics of America. Had a package for 4 sclerotherapy appts. Was told USA clinics would honor. When calling to make appt, I was passed around to 4 people because no one could give me approval for my package and then was disconnected. I had to call back and was finally given an appointment. 3 months later I show up for appt - had to drive 3 hours to get there and they ask me for a payment because my package had not been approved….. it took another 30 minutes of fussing to finally get it approved. In addition no one was at front desk when I arrived, was there 10 minutes before she came out and then the hassle about my payment began. These people are rude and inconsiderate, I will not come back!

The USA Vein Clinics of Miami owes me a refund of $1000 for my visit on February 2, 2023. They made me pay the deductible that I was not supposed to pay. My health insurance company called them multiple times, and the provider agreed that the refund is due. The case went to their refund department on February 16, 2023. It has been more than 3 months, and I still haven't received my money back. I have called the billing department at least ten times over this time period. Multiple ETAs for the refund have been given, and all of them are now past due. They are now unable to tell me when the refund will be provided. What a scam! Please avoid dealing with them to save yourself a major headache in the future! P.S. And yes, I did contact that "wecare at usaclinics.com" email multiple times, and all of my messages are getting ignored.

USA Veins is horrible! Vein Clinics of America used the same call center system, but at least they did something. USA Vein call center just deflects, makes excuses or just hangs up on the customer. Try requesting your medical records and see the run around you get. I requested mine in February 2022 and still no records, but lots of excuses. Federal law states that they must provide records within 30 days of patients request, but they think they are above the law. I don’t think this company will be around for long before they are forced to close. I will be filing complaints with the Commonwealth of Virginia and various federal agencies and urged everyone to do the same. Of course USA Veins reply with the same canned email response, but still no medical records.

I will never use your services again. I was told that the Forest Lane office closed -- LIE. It is still open. I had to go to the Richardson TX office [tripling my drive time each way], only to be told by Dr. Stephen Hsu that no treatment could be done since I had blood clots in both legs -- LIE. There were no blood clots and I have moved my business to another vein company. You can than him for you losing my business. He needs to learn how to do a correct scan.

they will scam you on the copay and give you a run around, they hand you a copay bill for one amount then send you another bill for a larger amount threatening to take you to collections!

I’m an existing patient have not had a treatment in over a year bc I had a baby, wanted to get an appointment to do a touch up on my legs, I use to pay $175 for a treatment which was only available n my upper legs, man on the phone told me it would be $410 dollars I ask why was it so much more he told me that USA vein clinics merged with another company , so I guess they are more than doubling there price for what reason ??? Never going back there and going to never refer this clinic to anyone.

USA Vein Clinics in Merrillville IN (USA VC) used to be Vein Clinics of America (VCA). When I arrived for my appt on 4/25/23 no one was at the front desk for at least 10 minutes. The nurse took me to the back and asked why I was there. I told her I had some scarring on my legs from the last ablation 8 months ago. I've never scarred before in the past 7 years of treatments. The nurse proceeded to ask me questions like "Who was your doctor?" "What procedure did you have?" "Did you have injections?" "When was your last ultrasound?" I told her to please check my chart. That's when I was told VCA had gone bankrupt, was taken over by USA VC, and all VCA patient records had disappeared! I was then asked if I'd like to start over with USA VC and take new ultrasounds so that the new doctor, Dr Tang, could treat me. I said yes. After a 2-hour process the nurse said all I seemed to need are some injections for spider veins. Then I met with Dr. Benjamin Tang. I was still in my paper shorts they provided and wearing my mask. Dr. Tang came in and left the door wide open, wearing no mask and sitting 6 inches from my face, while spewing spit droplets, he questioned me: "What medication did they inject you with?" "What are the names of the ablations that you had?" "What were the dates of your procedures?" I had no specific answers, I'm not a doctor! He told me to stand and turn around, I was on display so I reached to close the door at that point (he never thought to do that). He repeated multiple times that he had no records and this was no longer VCA. I asked "Where do we go from here?" He said "Nowhere". I asked about the injections needed and today's ultrasound. He said he could do nothing without knowing the meds injected and the types of ablations I had. I said "I've been here for 2 hours and you can't do anything?" He said "I've been here all day!" I complained that I'd be billed for this visit leading nowhere. He said "This is just a consultation". The nurse said "No, she had a full ultrasound so she'll be billed." I called the following day and requested my records, gave my fax # and was told it could take up to 30 days because a different department handles records. My new doctor (Dr. Karamichos, Region Vein PC in Munster IN, who formerly treated me at VCA) needs these records so that I don't have to go through ANOTHER ultrasound. I have filed a complaint and a review with the BBB and I hope they can help me get my records sooner. I have no complaints against the nurses there- only Dr. Tang. He's rude, insensitive, unprofessional, unsanitary and unknowledgeable. I cannot believe he is a real doctor. He should NOT have contact with human beings.

Would like to give a 0 star review. Went to North Canton, Ohio office. Doctor and staff very unprofessional, billing department is appalling. Never going there again