OVHcloud USReviews of us.ovhcloud.com

Their customer service is superb. Best prices for compute and storage.

The purchase system is sneaky and will force you to buy unnecessary services unless you opt-out of every little checkbox they add.

I’m very disappointed with the account approval and support process. My email address was mohsin0112 (at) gmail.com, and later, my account was suspended on the OVH US website. I ordered a VPS server and submitted all the requested verification documents (3 in total). After several hours, support (ID: 674142) responded saying that mohsin (at) irenictech.com has an outstanding due, and because of that, my account cannot be approved. The issue is that they are linking my account to another individual simply because we share the same name. I clearly explained that this is not me and offered to provide any additional verification required, but I keep receiving the same response asking me to pay someone else’s due. This approach does not seem fair or logical. Many people can share the same name, and proper verification should be used before making such decisions. Based on this experience, I would not recommend this service. The process feels very illogical and unprofessional.

OVH Cloud clearly did not get the memo that it’s 2026, and not 2005. If you’re going to hire an anti-fraud team for your company, and said anti-fraud team start asking your customers to send them photos of their credit cards via email, I think a smart person would be concerned. Not OVH Cloud. These days, there are third-party companies out there who specialise in KYC verification. None of those involve having customers pose with their credit cards in selfies. Having had a meeting with Vernex, & having invited him to send me a photo of his credit card, he simply laughed and asked if this was that “dry British sarcasm”, before quickly getting uncomfortable, & thanking me for my feedback. I don’t think his mouse moved that fast in its entire existence as he grabbed it, moved it over the to the “End Meeting” button & slammed the left mouse button down. Then we had Ayele K, who upon challenging him/her as to why anyone would send an image of their credit card over email, s/he gave gave some guff about anti-fraud measures - of course not answering the question whatsoever, and closed the support ticket - again his/her mouse must have moved at lightening speed over to the “close ticket” button. These employees are clearly told to shut down any challenges into these 2005, archaic KYC practices. You speak to any OVH Cloud employee and they immediately behave like stunned deer caught in the headlights. It’s pretty hilarious to watch really , but it goes to show that every employee there knows their KYC methods are dangerous & insecure, they’re just afraid to admit it. I’ve now written an article in the national media citing how this company demands images of customers credit cards. Their staff are incompetent, you get more sense out of a brick wall. If these lot go out of business, we’ll know why.

Funny how this company to clear balances accept any card (perhaps even stolen ones), in this case they perfectly accepted my OnePay bank card to clear a $50 balance. Then when I tried to purchase a new server they denied it saying they do not accept the same OnePay bank which is a US federally regulated and insured bank lmao.

Working with Jeremy was an outstanding experience from start to finish. He was incredibly responsive, knowledgeable, and genuinely invested in helping me find the right solution for a high-demand WooCommerce setup. Instead of giving generic advice, he took the time to understand my specific use case and provided a clear, well-structured recommendation that made a complex infrastructure decision feel manageable. What really stood out was how thorough and practical his guidance was. He didn’t just point me in a direction. He broke everything down step-by-step, provided relevant documentation, and ensured I had the resources needed to move quickly and confidently. His recommendation of using a PCI instance with Managed MySQL and Valkey ended up being exactly what I needed, and the performance during testing exceeded expectations. Jeremy was also great to work with on a personal level, professional, easy to communicate with, and clearly experienced in this space. You can tell he cares about helping his clients succeed, not just making a sale. Overall, this was one of the smoothest infrastructure setups I’ve worked through, and Jeremy played a huge role in that. I’d absolutely recommend working with him and will be continuing to use OVHcloud for future projects.

cheap boxes but if u are anything other than expert GOOD LUCK trying to figure this shit out. u guys realize AI is a thing and u can give a few prompts to claude or something and be like "add some tool tips here that explain what all this crap does". oh and guess what, AI can also offer support, like live support. guess they're too busy sending IDs to the government and playing games on steam. if the prices weren't cheap I'd go elsewehre, oh speaking of which Hetzner is basically the same price with a better interface. welp guess they don't really want my money.

I am a long time customer of OVH US but am very disappointed after I purchases a SYS-1 dedicated machine only for the order to sit in validation for A WHOLE WEEK. I opened two separate support tickets but have been 100% ghosted. This is such a waste of time and every day I go without this machine is customers I am turning down. I expect better from a company that I have used for so long.