Poor
46 reviews
Haus of Interiors USAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Haus of Interiors is an international boutique lighting brand, with a strong presence in the U.S. and the U.K. We design and manufacture lighting that transforms spaces — offering comfort, ambiance, and standout style. From wall and ceiling lights to table lamps, our products are made to elevate everyday living.We ship quickly from multiple U.S. locations and oversee every part of the process in-house, ensuring high quality, attention to detail, and excellent service. All our products carry the required safety certifications for both residential and commercial use.If you're looking for beautifully designed lighting that’s easy to install and made to last, we’re here to help you light your space right.
Haus of Interiors USA (us.hausofinteriors.com) has 46 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
Showing 29 reviews with 1 star · Clear filters
Susan P.
Posted
I have attempted since February to contact this company through their online form, email, LinkedIn, Facebook and Messenger and received zero response. i need a spare part for an expensive light that is only 2 years old. Sadly I think these products need to be treated as disposable as when they go wrong there is no service whatsoever!
Mr M.
Posted
Thieves. Avoid
Kashif S.
Posted
Do not give them your money, I bought 2 wireless remote control operated lights. Remote only work if either you are standing few centimetres away from the light or keep the charging cable plugged in. I have been trying to get support but not response. Also their website stopped working.
Terry I.
Posted
I would like to report that Haus is not customer service oriented as I have reached out to Haus several time by email as well as social media. My remote is no longer working and I am trying to replace it and they just won't respond. I have forwarded the receipt to Haus and have described the issue and have offered to pay but no response. I purchased another one on Amazon however, it is not the exact same remote sp doesn't work. Would love to get a replacement.
Leigh B.
Posted
Deceptive Company – Poor Quality, No Refund, and Silencing Customers I placed an order with Haus of Interiors and received my item on August 27th. The quality was extremely poor — not as advertised — so I immediately requested a return. It took seven days just to receive a reply, during which they tried to offer me a 20% refund if I kept the product. I declined, insisting on a full return. Only then did they mention a $400 restocking fee, which I reluctantly accepted because the item was useless to me. Despite confirming receipt of my return, they have failed to issue a refund after over four weeks and nine follow-up emails. To make matters worse, the company blocks comments on their social media ads and posts, preventing customers from sharing honest feedback or warning others. This is a clear attempt to silence unhappy customers and maintain a misleading online image. In my experience, Haus of Interiors operates deceptively, provides poor-quality products, and shows no accountability for returns or refunds. I would strongly warn others not to purchase from this company. Their practices are dishonest, their communication is evasive, and their customer service is virtually nonexistent.
John M.
Posted
Like the others.. I bought a 2-pack and was sent only one sconce. I emailed and called the manufacturer to let them know what happened and got zero response. This place is a complete scam
ismael
Posted
stay away from this scammer, it's been 2 months, and they don't know where my order is
Kay K.
Posted
As an interior designer I purchased the pendant drop light. It was delivered damaged. I sourced another locally and asked for a refund. Three months later - after paying the cost of returning to their warehouse they cannot confirm if they have it or not. Even though I used Royal Mail special delivery which has provided confirmation. The customer service is poor and they go around in circles to avoid responsibility and avoid returning money. The whole set up is a front for China delivery and akin to a scam. Do not waste your time or money.
