Poor
46 reviews
Haus of Interiors USAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Haus of Interiors is an international boutique lighting brand, with a strong presence in the U.S. and the U.K. We design and manufacture lighting that transforms spaces — offering comfort, ambiance, and standout style. From wall and ceiling lights to table lamps, our products are made to elevate everyday living.We ship quickly from multiple U.S. locations and oversee every part of the process in-house, ensuring high quality, attention to detail, and excellent service. All our products carry the required safety certifications for both residential and commercial use.If you're looking for beautifully designed lighting that’s easy to install and made to last, we’re here to help you light your space right.
Haus of Interiors USA (us.hausofinteriors.com) has 46 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
Showing 29 reviews with 1 star · Clear filters
EF
Posted
They don't answer e-mails regarding wanting to return items. They don't send a charging cable with rechargeable sconces. If something is defective seems like you're pretty much stuck. Will have to go to the BBB to see if they can do anything or my credit card.
Gary B.
Posted
Haus of Interiors provided an incomplete address, and the item was returned to my UPS store. It cost me $185 shipping to nowhere! HOI informed me it wouldn't be an issue to return because they had someone waiting for the item and could resell immediately. I feel this was all a ploy because I purchased the same chandelier but smaller and 2 sconces. The quality of the sconces didn't meet my expectations which I want to return as well. HOI will NOT respond to my emails. HOI was a Facebook ad, and I have had nothing but issues with communicating with these types of companies. I will NOT be shopping from FB ads!
Chantelle S.
Posted
I bought a light fitting and it arrived all scratched and without the cables properly finished and wasn’t safe to put up. It was incredibly expensive. My husband then got confused and accidentally returned the wrong parcel to them and they refused to give me my parcel back despite me saying I’d pay for postage etc. they’ve cost me 100s of pounds, they’ve stolen from me and the customer service is awful, rude and uncaring. They are thieves and have caused me truly awful stress at the amount of money they’ve cost us. All I wanted was a resolution and some support, people who are caring and compassionate would never treat another human being this way.
janette P.
Posted
Haus of interiors say they are US based and have a Pennsylvania address but this is a Chinese company and have no return policy!! Do not reply to texts and emails and their reviews are fake and you cannot give a review. Do not order from this Company
C L.
Posted
Refunds are difficult to get. I purchased 3 lights as I could not decide from the images on the website -I generally find I need to see things to make a decision. I checked before I purchased that the discount that was offered on the day I purchased did not mean that I would have to accept a store credit rather than a refund to my credit card. I explained what my intentions were. After receipt of the lights I kept one and decided to return 2. It was made very difficult as I was told the images on the website are a very true likeness but after a number of emails they accepted that I could return. I tracked the return and these were received on 28 June. I have sent 3 emails over the last 18 days asking for my refund and keep being told they are waiting for confirmation from the warehouse. I would never buy from here again.
