Bertazzoni USReviews of us.bertazzoni.com

Our three-year-old Bertazzoni induction range has required four repair calls (including two for temperature regulation and a $700 one to replace the oven-bottom glass element that shattered spontaneously.) The 5th call determined that the motherboard needs to be replaced, at a cost of $1600. What should we do? Throw $1600 at it and hope to nurse it along until we can get the money together to buy a different brand? Unfortunately, there aren't many 36" induction ranges to choose from, and reviews about reliability are conflicting. The Bertazzoni range is beautiful, the cooktop is great and the oven is huge. But for us, it's been a big disappointment. We just never know if it'll be working correctly. My reading of other reviews suggests other U.S. owners have faced the same issues. If a brand considers itself high end, it should ensure reliability above everything else. Bertazzoni doesn't.

We bought a Bertazzoni Master Series 36-inch induction range, Model MAST365IINMXE. We liked the industrial look of the range in addition to being a convection oven and induction cooktop. That’s where the good ended. We have found the reliability, operation, quality and customer service to be extremely poor for such a premium brand. The ranges wasn’t cheap, starting at over $5,000. We expect that when buying a premium brand but what we didn’t expect was having to pay over $1,700 in repairs for a failed heating element and most recently a thermostat that was replaced twice. The first one was faulty from Bertazonni. With regards to the failed heating element it naturally occurred while trying to cook a holiday dinner, with the bottom element not working, it took a couple of hours longer to cook dinner, exactly what you want during the holidays, hungry guests. This was followed by a failed thermostat where the oven reached in excess of 475 degrees when it was set at 100 degrees. I reached out to the manufacturer who offered me a one time $103 refund for the cost of the element and thermostat, my appliance repair shop marked it up over 400%. This was a kind gesture as our range is out of warranty but when you buy a premium brand you should expect a higher level of customer service. I declined to accept their one time offer, I viewed it as an insult. So now we’re in the market for a new range. If you’re in the market I’d strongly discourage you from buying anything from Bertazzoni, the quality isn’t there to support the cost. Stick with a true luxury brand that makes a higher quality product.

After several calls to your customer service center we have not had our questions answered. Had a very unpleasant repairman come to our home and provided no service. Called customer service again asking for information regarding a loose gasket but no call back. We think the gasket is faulty and missing clips but haven't been given any information.

Slow communication with no sign of resolution yet. Not yet contacted by someone who can service the oven in my area.

Ordered a replacement light for my oven in April. I had to follow up 3 times for delivery information. 3 months later still no light and they tell me there is no ETD. The light is $80 and no replacement parts. Cannot even reach Bertazzoni via email or phone. Zero incentive to buy this product again

Poor communication with what I feel like is outsourced warranty department.

Purchased a gas range in 2023. Looks awesome. Very disappointed to be servicing the non-functioning oven in 2026, after the two year warranty expired of course. Range was purchased from Brothers Main Appliance in Madison, WI in December 2022 for delivery April 2023.

Oven runs hotter than temperature selected. First bake burned the bread. A technician came out verified oven temps were off. Took 1 month to get a replacement part. He replaced the temp gauge and now the gauge randomly displays a set up mode. Currently it is OFF 50:130 and cannot reset. Paid several thousand dollars for this stove.