Excellent
170 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urbilis introduces greenery to urban living through beautiful, functional design. We are committed to helping you transform any space, large or small, into a living work of art! From indoor and container gardening to green wall design, our products make it easy to try that green thumb at everything!Urbilis is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.
Urbilis (urbilis.com) has 170 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 7 reviews with 3 stars · Clear filters
customer
Posted
Website is very slow
Response from Urbilis· Apr 1, 2019
Hello, Thank you so much for taking the time to reach out in regards to the speed time of our websites, as we evaluate our speed times with our website we are always looking to improve speed times. Thank you so much, The Urbilis Team
customer
Posted
Fine but no option appeared for expedited shipping.
Response from Urbilis· Jul 26, 2018
Thank you for your feedback! We apologize regarding that feature omission. We ship directly from our manufacturers and rush shipping is not always available from their warehouses. I reviewed the items in your order and unfortunately, they cannot be expedited. As soon as your order has shipped, you will receive a tracking notification. Please let us know if we can assist you with any additional concerns! Kind Regards, The Urbilis Team
customer
Posted
It’s been a full week since placing my order, but I haven’t received any information about its status. When I login to look it up, it says “waiting to be fulfilled”. Why? Is it on backorder? Until when? Warehouses no longer take a week to ship orders so something is wrong, but I have no idea when to expect this order.
Response from Urbilis· May 21, 2018
Thank you for reaching out! We sincerely apologize for the misunderstanding. The lead times are listed in our product pages. This particular planter has a 1-2 week lead time. I've updated your tracking this morning. Please let us know if you have any additional questions. Best, The Urbilis Team
Anderson
Posted
Did not complete commercial order.
Response from Urbilis· Aug 23, 2016
Thank you for your feedback! I reviewed your order and it is currently pending payment. Without payment confirmation, we are unable to proceed with the order. We will reach out to you shortly to resolve this. Please let us know if we can answer any additional concerns in the meantime! Kind Regards, The Urbilis Team
Henriette E.
Posted
I thought I'd get something interesting for my granddaughters new apartment. Interesting items but pretty expensive unfortunately!! So I could not get more.
Response from Urbilis· Jul 6, 2016
Hi Henriette, Thank you for choosing Urbilis.com! We hope that your granddaughter enjoyed her new planters. We hear your concern and encourage you to reach out should you have any questions regarding pricing in the future. As we source our products from small designers as well as leading manufacturers, we do not set the retail prices. Please let us know if you have any questions or concerns! Kind Regards, The Urbilis Team
Audrey
Posted
Ordered an item on clearance that went through but the transaction was cancelled the following day because they were out. Disappointing.
Response from Urbilis· Dec 29, 2015
Hi Audrey, Thank you for your feedback. We understand your frustration. Our Vondom Planter sale is for in stock inventory only and unfortunately stock is not guaranteed at time of purchase. We sincerely apologize for this inconvenience. Please do not hesitate to let us know if you have any additional concerns or questions. Kindly, The Urbilis Team
Connie P.
Posted
The saucers were nice, but one is not the right size. I did not receive any information on how to return. Please send.
