urbandesigner.coReviews of urbandesigner.co

Fantastic watch! Beautiful design and well made. My husband loved his gift!

Urban Designer isn't responding to my request for a return. I've sent two emails using the address in their FAQs, reached out through their Contact Us form, and sent a message through their live chat. I bought two watches for and one didn't work (my requested return) and the other feels cheaply made (but I'm keeping it because it works). I'm very disappointed!

Beautifully crafted rings, great customer service, would recommend - thank you

Had two weeks before my unexpected wedding. Figured that’s plenty of time to order a ring. They sat on the order for a whole week before shipping and now it’s due to arrive by usps the day I get married and my mail comes two hours after my wedding time. These people are a joke. Ended up ordering a second ring from Amazon prime with two day shipping that will be here. If you need something quick I would definitely order from somewhere else!

It's one thing to get a good price on a product, but it's an entirely different thing to get that, plus feel like your patronige was appreciated. Great communication and flexability are the hallmarks of great service. Throughout the entire purchace process, I always felt I had options, and that was always respected. Good Job.

I bought a watch for my husband and the centre dials don’t work. I have sent them multiple emails over the last 6 months and used their online chat and that have never replied once. Will never buy from them again!

I was given an engraved wood watch for my birthday from my husband and the band broke. I contacted urban designer and they promptly mailed me a couple extra links, however it didn't fix the problem. So I mailed it in to be fixed. It took a couple months, but they were so nice and fixed the problem, going above and beyond. I would recommend this company and I would also make other purchases.

The watch is beautiful and made for a great gift! It was packed well too, which i appreciate.