Great
3,671 reviews
Upstep Custom OrthoticsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Brittany G.
Posted
easy communication and fast response!! Mary was great!!
Response from Upstep Custom Orthotics· Jul 1, 2025
Thank you for your kind words about our customer service representative Mary! We hope you love your custom Upstep orthotics!
KM
Posted
Wow! This new remake for my second set of inserts is going to work great. Your response and commitment to customer satisfaction is beyond exceptional and a rare find these days. I will let others know and will continue my loyalty. My feet, hips, and back thank you!
Response from Upstep Custom Orthotics· Jul 1, 2025
Thanks for your incredible review! We're thrilled your new Upstep orthotics are perfect and you appreciate our commitment to your satisfaction. Your loyalty and referrals mean the world to us!
Richard
Posted
Ryan made it easy and quick
Response from Upstep Custom Orthotics· Jul 1, 2025
We're so glad Ryan could help you with your shipping address change quickly and easily! Thanks for the great feedback.
David R.
Posted
So here we go I purchased 2 pairs!!! One for work boots 1 for sneakers ! Almost 400 bucks . On tie 23 rd of June. PEOPLE BUY these like me, not because we want to spend all this money. But because we need them. And here it is the 28th the day my impressions are suppose to be here . And shocker!!!!! They are not, you use the slowest means possible of delivery . It’s now pushed back to the 30th so we’ll see! Again people need these and this is how u get them delivered ! Shows your urgency n making people feel better , you don’t ! Typical! But thanks for telling me they will be shipped right out . I would have spent an extra few bucks to have 2-3 day priority through usps . But u could t even do that for me , so still waiting for impression boxes rhen another 3-4 weeks . Up step not a very good start!!!!! I would be imbarrasswd if my company
Response from Upstep Custom Orthotics· Jun 30, 2025
Hi David, Thank you for sharing your feedback. We’re truly sorry to hear about the delay and the frustration it has caused you. We understand how important these orthotics are, especially when you're in pain and counting on them. This is certainly not the experience we want for our customers, and we’d really appreciate it if you could share your order details with us so we can look into this and make it right as quickly as possible. Your satisfaction is very important to us, and we’re here to help.
Jodi O.
Posted
Ryan was so very helpful! He answered all my questions and I had several. Wasn't sure if my current impression was still 'good' as I've had some minor changes in one foot. He put my mind at ease - should I need any adjustments in the future, Upstep is able to make them, no problem. That's fantastic.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad Ryan was able to answer all your questions and put your mind at ease about future adjustments. It's great to know you feel confident in Upstep's support!
RN
Posted
Great customer service!
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad you had a great experience with our customer service.
Jorge Eduardo ALVAREZ A.
Posted
The costumer support i mean the guy with the name ryan was really understandable and patience
Response from Upstep Custom Orthotics· Jul 1, 2025
That's fantastic to hear! We're so glad Ryan provided you with such an understanding and patient experience.
Elizabeth
Posted
Just checking to see if my address was correct for shipping, didn't have to wait and only took less then a min to confirm through chat.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's great to hear! We're happy you were able to confirm your shipping address so quickly and easily through chat.
