Great
3,671 reviews
Upstep Custom OrthoticsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Susan S.
Posted
Great customer service to customize my orthotics, asking good questions. When my first foam impressions appeared dry and cracked they are promptly sending another impression.
Response from Upstep Custom Orthotics· Dec 12, 2022
Thanks very much for your review! I’m glad you felt our customer service was on par. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you.
Joanna P.
Posted
I ordered 2 pairs of orthotics from Upstep on Labor Day weekend (9/3/2022) and they didn't arrive until the second week of November. The website promises a faster turnaround time, but that isn't the case, and that's really not great when you're dealing with foot pain. During that 8 week period, I barely received any communication around where my order was in the process, and even though I have an account on the website, I wasn't able to view anything that told me where we were. Randomly, one day in mid-late October, I got an email from customer service saying they were running behind due to a materials shortage, but they would give me a free foot cream to make up for it. A free foot cream is not going to help my foot pain, sorry. I said that to the CSR and she said "Well I'm sorry you feel that way," which is just plain rude. Found out when I got my insoles that they ship from Israel, which is probably why it took an eternity for them to get to me here in the US. Surprised that, even though they're marketing to a US audience, they don't have a warehouse here. In retrospect I should have just paid the additional $500 to go to my podiatrist to get my insoles sooner. Won't be ordering from Upstep again.
Response from Upstep Custom Orthotics· Dec 12, 2022
Hello- The delay we experienced was due to holiday demand and not where they were shipped from. We only ship via FedEx 2-day air for fast delivery. The holiday demand does not have anything do with shipping. We are a very well-known orthotic company, working diligently to craft orthotics to change more lives, as this is what we do best. We know holiday delays are frustrating, and we deeply apologize for the delay.
Johnathon P.
Posted
Samantha really helpful in instructing me to be patient with my new inserts. She also reminded me I was trying to put them in the wrong shoes!
Response from Upstep Custom Orthotics· Dec 12, 2022
Our foot specialists are here to cover all aspects of your order when the order is placed and even after you receive your orthotics. You are never alone!
customerJames J.
Posted
The foam in the mold box seemed old and brittle sent it in today I hope it works or send me a new mold thanks James jarvis
Response from Upstep Custom Orthotics· Dec 12, 2022
Thank you for your review. Our impression kits are never old and always have a fast turnover rate. If we ever had a problem with an impression, the customer would be notified immediately, and a new impression kit would be shipped.
Daybreak Destinations T.
Posted
Mary was very helpful and sympathetic regarding the delay of my order.
Response from Upstep Custom Orthotics· Dec 12, 2022
We love all of our customers and are very emphatic about the discomfort you are experiencing! It is up to UPstep to make you feel better and that is what we do best!
customer
Posted
They had great customer service and I could tell they were committed to giving me the best customized insoles possible,
Response from Upstep Custom Orthotics· Dec 12, 2022
All of our Foot Specialists are very committed, which is why we aim to have the best customer service in the U.S. Thanks for placing your trust in us and your willingness to share!
Stacy F.
Posted
The customer agent explained everything to me, in detail. He was professional and kind. I appreciated the qick response!
Response from Upstep Custom Orthotics· Dec 12, 2022
You are more than welcome!
Robin F.
Posted
So easy to set up. Great instructions for all the needed things.
Response from Upstep Custom Orthotics· Dec 12, 2022
“The team here at Upstep is thrilled to receive such a great rating, thank you.
