Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Rick R.
Posted Jan 12, 2023
I have three pairs of them from you and…
I have three pairs of them from you and they are working great.
Response from Upstep Custom Orthotics· Jan 13, 2023
Thank you for your feedback and for staying loyal to the Upstep community!
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Monte W.
Posted Jan 12, 2023
4th order
Good order. Thanks.
Response from Upstep Custom Orthotics· Jan 13, 2023
You are so very welcome!
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Dirk
Posted Jan 12, 2023
Great customer service
Friendly, knowledgeable, & helpful service.
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you for providing your experience. We really appreciate hearing how we did from our customers.
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Mark T.
Posted Jan 12, 2023
On my initial order it was $99 for a…
On my initial order it was $99 for a second pair. After I ordered I change my mind and wanted a second pair. The charge was now going to be $107
Response from Upstep Custom Orthotics· Jan 12, 2023
Hello, Mark. There may have been a miscommunication. We will look into this and reimburse you for the difference. Thank you for letting us know. We certainly will not have our customers upset.
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BAR
Posted Jan 12, 2023
Great communication with the customers
Great communication with the customers. responds quickly to questions
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you very much for taking the time out of your day to share your experience.
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Jan
Posted Jan 12, 2023
Agent did not read my response and did…
Agent did not read my response and did not look for current order. She only looked at prior order that was received 4 months ago. Current Oder was made 12/12
Response from Upstep Custom Orthotics· Jan 12, 2023
If there was a misunderstanding, please contact us again to get it straightened out. Based on this particular review, we do not have a record of your order as your name or email address was not provided.
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Emily
Posted Jan 11, 2023
So far it is OK
So far it is OK. I was pleased with the quick sending of the foam forms. I sent them back a day later. I am still waiting to see about the actual orthotics
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you!! Your orthotics are being crafted to perfection! We are grateful to provide you with the best orthotics in the industry!
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Vinod
Posted Jan 11, 2023
Professional group and company
Professional, promptly responsive and caring. Great customer service. Shall recommend to all to deal with Upstep.
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you for the kind words! We couldn't be happier to hear this!!
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