Great
3,671 reviews
Upstep Custom OrthoticsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Jared S.
Posted
Mary was super helpful!
Response from Upstep Custom Orthotics· Jun 17, 2026
Thank you for your kind words! We're delighted to hear that Mary was able to help. We'll be sure to share your feedback with her. We truly appreciate your support and thank you for choosing Upstep! 😊👣
Brad P.
Posted
While trying to get an update on my order, I did hear back from a very resourceful and help customer service representative-Mary! She was considerate of my needs and offered a positive solution! Looking forward to receiving my insoles! Fingers Crossed. BP
Response from Upstep Custom Orthotics· Jun 15, 2026
Thank you for your kind review! We're so glad Mary was able to provide the update you needed and help find a positive solution. Delivering helpful, thoughtful customer service is very important to us, and we're delighted to hear that your experience reflected that. We truly appreciate your patience and trust, and we have our fingers crossed right along with you that you'll love your insoles once they arrive! 😊👣
Joe Ghio Foster City J.
Posted
I've already ordered two pair of these insoles. Two years later I'm reordering and they're dragging their feet (pun intended) in shipping them to me. Every email sounds AI generated. I'll probably find another company for insoles after this.
Response from Upstep Custom Orthotics· Jun 15, 2026
Thank you for your feedback. We're sorry to hear this reorder experience has not met your expectations. We understand how frustrating delays can be, especially as a returning customer, and we apologize if our communication felt impersonal. We appreciate your past support and hope to have the opportunity to provide a better experience moving forward.
David
Posted
I am an existing customer of Upstep who had not ordered orthotics since 2023. Since then I have moved overseas and changed my email address. Despite this Upstep located my file with the fitting size and made me new orthotics. Although Upstep do not ship to international addresses they shipped my order to a friend who lives in the US. I will pick them up when I travel to the US later this year. Based on this I am very happy with the service I have received.
Response from Upstep Custom Orthotics· Jun 12, 2026
Thank you so much for your kind review! We're delighted that we were able to locate your previous records and help make the reordering process as smooth as possible, even after your move overseas. We truly appreciate your flexibility with the shipping arrangements and are glad we could assist. We hope your new orthotics serve you well, and we look forward to supporting you again in the future. Safe travels, and thank you for choosing Upstep! 😊
Vannie H.
Posted
This is the second time I've ordered from upstep the first pair of custom orthotics I got from upstep work for me for 5 +years. I'm just renewing them now.
Response from Upstep Custom Orthotics· Jun 12, 2026
Thank you for being a loyal customer and for sharing your experience! We're thrilled to hear that your first pair of custom orthotics provided you with over five years of support and comfort. That's exactly what we strive for. We appreciate your trust in Upstep for your renewal and look forward to helping keep you moving comfortably for years to come. Thank you for choosing us again! 😊
mare H.
Posted
My impression kit was damaged from delivery and I will need to start the process again. Not the fault of Upstep. Mary, from customer service, notified me to let me know of this and to also say another kit was coming my way. Though disappointed that my kit was damaged upon arrival, Mary from customer service did what she could to get the ball rolling again :-) So appreciated! Cannot wait for my orthotics!
Response from Upstep Custom Orthotics· Jun 12, 2026
Thank you for your understanding and for taking the time to share your experience! We're sorry that your impression kit was damaged during transit, but we're glad we were able to quickly get a replacement on its way to keep things moving forward. We'll be sure to share your kind words with Mary—she'll be delighted to know her communication and support made a difference. We truly appreciate your patience and can't wait for you to receive your custom orthotics! 😊👣
G M.
Posted
The customer service department is committed to helping you solve any issues or questions you may have. I had some issues with my new orthotics so I called and spoke to Mary. Talk about fast response, she got back to me within the hour after researching departments. That's great service thank you Mary. The doctors who received my message gladly answered me and decided to provide me with another orthotic with modifications to hopefully fit me with the perfect inserts. They are legit with there product and want you to get relief from pain and will do everything they can. I know it seems high priced, but what would you spend going to a podiatrist who would do they same thing to custom make inserts. Skip all that and call up step I'm glad I did.
Response from Upstep Custom Orthotics· Jun 10, 2026
Thank you for your wonderful review! We're so glad Mary and our team were able to assist you and provide a solution to help improve your comfort. We truly appreciate your trust in Upstep and your recommendation. Thank you for giving us the opportunity to support your journey to better foot health!
Christopher D.
Posted
What a joke….read my previous review of how inept they are. After I canceled a week ago, I got an email saying they shipped them today. No refund…until I return them. They then sent an email saying there just wasn’t enough time to cancel, which is a lie. Shady business practices here. Beware!!!! This company is run like a game of twister.
Response from Upstep Custom Orthotics· Jun 10, 2026
We're sorry to hear that you're frustrated with your experience. We understand how disappointing it can be when an order ships after a cancellation request has been submitted. Because your orthotics are custom-made, there are times when production has already progressed beyond the point where a cancellation can be processed. In those cases, the order must be completed and shipped, and any applicable refund is handled once the product is returned according to our policy. We apologize for the frustration this situation has caused and appreciate your feedback. Our team remains available to assist you with the return process and answer any questions you may have.
