UpLeadReviews of uplead.com

Complete and utter scam. They claim a 95% accuracy rate and will show you a list of 240 emails. Once you pay and download the list it's only 15% of what they advertise AND the worst part is that when you pay for the "monthly" package they bill you for the entire year and won't refund you. Don't pay for this scam.

They improperly billed us. Then state they have a no refund policy. Asked for the account to be cancelled which they did not and then billed us again the following year. Again they will site the no refund policy. It is impossible to speak with a live person as they don't have phone numbers to call. You cannot cancel online so they make you schedule a zoom meeting to do so. But then you get a "demo" agent instead of someone who can help you with your issues.

Economical option, one of the few B2B contact databases that offers a plan that costs nothing if you upload or update contacts.

I just started using Uplead a few weeks ago and I am already in love with it. It is really easy to use and helps me find the information that I need in seconds. What I love the most about it is that it provides data transparency, so I can be sure that the information I'm looking at is accurate and up-to-date. Uplead has been a game-changer for me and would recommend it to anyone who needs data transparency.

I joined Uplead yesterday. 5 minutes after I signed up I was locked out. The screen says I'm being verified. I have sent five emails and called six times since yesterday. The chat box is the same. No one responds. I paid for the first month and I cannot access the system. Horrible customer service. What is going on?

Shady refund policy. Hidden cancellation.

Uplead, your company has done nothing but rob me of $6,216 for a service I requested to be canceled last year. Last January, I reached out to your customer service team requesting that my account be paused or canceled and refunded after I was charged $3,108 for an annual subscription for the year 2021 which I hadn't even used!!! Russel responded with a templated response saying that he would talk to management about getting a refund and then 1 day later his response was "we have a strict no-refund policy in place, and you didn't cancel your account when you were supposed to" For those of you who wonder, you have to cancel your account 60 days prior to the auto-renew date which means you will be paying for 2 additional months with no access to the account. Unbelievable!! You know what I did? I accepted my fault, and took full responsibility!! I accepted that I was in the wrong and dealt with the fact that I had LOST $3108 because I didn't read the cancellation policy. Shame on me to think that a so-called tech company in 2021 would be willing to provide good customer service and refund me for a service I HAD NOT used even started to use. Come January of this year, low and behold, I get charged ANOTHER $3,108 for the year 2022. I reach back out to Russel on the very same email thread from Jan 2021 in absolute shock! I told him I had CANCELLED the account, we had the EXACT same conversation last year and this time I DEMAND a refund. ONCE AGAIN I get the exact same templated response "let me talk with management" then "sorry we have a strict no-refund policy in place and you didn't close the account when you were supposed to" Um, ok? We are literally talking on the same email thread from last year!! He claims he didn't get my cancellation email!?!?! This is absolutely ridiculous!! How can your customer service be so bad? I guess customer satisfaction means absolutely nothing to your company. How can you steal people's money and provide such bad customer service?!?!? Any small business owner out there BE WARNED this company will rob you and then lie to you!

As a business, you should be open to giving a good customer experience. I signed up with the company with higher expectations. The companies services was not for me and I tried to close my account. They will not refund me for the renewal they just submitted and I did not give them authorization for it. I would not use this company ever again and I am glad to be the first bad review for them!