UP2STEPReviews of up2step.com

Clothing & Underwear
1201 Orange Street, Suite 600, Wilmingto, Delaware

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4.3

Great

365 reviews

UP2STEP4.3Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About UP2STEP

Online fashion shoes store

UP2STEP (up2step.com) has 365 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: up2step.com
Website: up2step.com
Category: Clothing & Underwear
Location: Wilmingto, Delaware
Listed on Rated Honest: 2026

More in Clothing & Underwear, Delaware

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UP2STEP reviews

365 approved reviews, newest moderated first

Sonia
Posted Apr 23, 2024
Burgundy shoes
I love the way they made sure of my foot size. The shoes was beautiful and a perfect fit. It came on time. The owners are caring and honest with good communication. The shoes was well packaged. I recommend buying from this seller.
Response from UP2STEP· Jun 4, 2024
Hi Sonia, Thanks for posting the great review. We always offer good product & service to satisfy customer's expectation. Any future question, please don't hesitate to contact with us. Have a great day! Best, Up2Step
Jes T.
Posted Mar 21, 2024
Big foot women look no further!
Big foot women look no further!! Finally representation for us. I received my order right in time. And finally a shoe that fits
Response from UP2STEP· Apr 17, 2024
Hi Jes, Thank you for your lovely review! Glad to hear that our product meets your expectations. Thanks for your understanding and we will improve our service. Best regards, Up2Step
Mason H.
Posted Mar 21, 2024
This company is a big fat scam
This company is a big fat scam! I have waited and waited on my shoes. They have told me so many lies about how they were shipping shipping them on this day, then it became a week, then it change to another day. It’s been two months. I asked for a refund. They gave me no proof or refund receipt about anything. DO NOT BUY SHOES FROM THEM.
Response from UP2STEP· Apr 17, 2024
Hi Mason, We're so sorry for the inconvenience for you. It was a pre-order, You could also see from the notice on our website during that holiday. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. Since you asked a refund in support email, so the order was canceled as you wished. And the refund was already processed and successfully return to your account as promised before. Please check your mailbox for the satisfying solution. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step
FANNY R.
Posted Mar 20, 2024
Excellent service
Excellent service Excellent quality What you see is what you get! I love it 🫶
Response from UP2STEP· Apr 17, 2024
Hi FANNY, Glad to hear from your pleasant shopping experience here. We are so fortunate to have members like you who continuously admire our services. Have a great day! Best, Up2Step
AC
Posted Mar 20, 2024
Quality Customer Service
The order was delayed longer than I anticipated due to holidays, but when I reached out about it, Customer Service was fantastic - prompt, kind, supportive, and I received my order within a week.
Response from UP2STEP· Apr 17, 2024
Hello, Thanks for posting the good review. We always offer good product & service to satisfy customer's expectation. Any future question, please don't hesitate to contact with us. Have a great day! Best, Up2Step
Cristal N.
Posted Mar 1, 2024
This company is a SCAM
This company is a SCAM! My order never arrived it was sent back to the warehouse. This item was purchased December 5. It is now march 1. I have yet to receive money or my item and they keep telling me they will look into it. Don’t shop here!
Response from UP2STEP· Mar 14, 2024
Hi Cristal, We're so sorry for the inconvenience for you. Please do trust that we indeed shipped the parcel out and also don't receive the parcel yet. We will pay more attention to the shipping company we are cooperating. Do apologize again for what happen to you, we have issued refund for you as compensation. And the refund was already processed after your confirmation and successfully return to your account as promised before. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step
Dexter M.
Posted Feb 29, 2024
If I could give this site negative stars I would
If I could give this site negative stars I absolutely would! The assistance team is nice and responsive but I’ve been waiting 4 weeks for some shoes then when I ask for a refund they say I need to have the same amount as I spent in my account and it’ll be up to 15 days before it returns. I have bills to pay and I fully believe this is another bs scam site they just prolong everything as long as possible.
Response from UP2STEP· Mar 14, 2024
Hi Dexter, We're so sorry for the inconvenience for you. It was a pre-order, You could also see from the notice on our website during the holiday. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. Since you asked a cancellation in support email, so the order was canceled as you wished. You misunderstood the refund details, after finance department initiate a refund, Stripe submits refund requests to your bank or card issuer. And the refund was already processed and successfully return to your account as promised before. Please check your mailbox for the satisfying solution. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step
Bridgette S.
Posted Feb 28, 2024
Thrilled I found this website
Thrilled I found this website! My order arrived in time and exceeded my expectations. I will definitely shop here again.
Response from UP2STEP· Mar 14, 2024
Hi Bridgette, Thanks for posting the great review. We always offer good product & service to satisfy customer's expectation. Any future question, please don't hesitate to contact with us. Have a great day! Best, Up2Step

UP2STEPReviews of up2step.com

Rating breakdown

What customers rate

About UP2STEP

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UP2STEPReviews of up2step.com

Rating breakdown

What customers rate

UP2STEP reviews

Burgundy shoes

Big foot women look no further!

This company is a big fat scam

Excellent service

Quality Customer Service

This company is a SCAM

If I could give this site negative stars I would

Thrilled I found this website

About UP2STEP

More in Clothing & Underwear, Delaware

Tuneink

giftsvibe.com

Radiant Art

Arklavo

UP2STEP reviews

Burgundy shoes

Big foot women look no further!

This company is a big fat scam

Excellent service

Quality Customer Service

This company is a SCAM

If I could give this site negative stars I would

Thrilled I found this website