Universal Windows DirectReviews of universalwindowsdirect.com

Cori was great and was ver informative!

Devin Wells was very knowledgeable on all the products. Was a very pleasant experience learning from him. He was great to work with and can't wait to have my new windows installed.

We had a roof installed just over four years ago and shortly thereafter, we noticed shingles were loose and came off the roof and were having leaks where the cedar wood on house went directly into the roof. They came out and replaced the loose shingles and put a single nail in every shingle that was missing! Poorly executed! They took pictures of the wood and told me because the wood is old it is the reason for the leaks. Hmm..I think we all know wood shrinks as it gets older and that is why flashing is used to circumvent any water that falls into the corners where this goes into the roof. They have insisted the roof was installed correctly and won't honor my warranty. Universal Window claims it is my problem. So, my question is why wasn't this made known to us when the roof was installed? Do you want to know why? The installers were not English and at the time, Universal Windows had no contractor in the Fort Wayne, IN area so they installed the roof illegally!; the contractor they now have now in Fort Wayne wants nothing to do with it because he didn't install the roof! The last appointment he made with me he never showed! We have had nothing but poor service from Universal Windows from the start! I wouldn't recommend them at all! They do a lousy job and will not honor their warranty! I am not asking for the world, I am simply asking they fix the leaks and if that means putting an entire roof on correctly then so be it! I'm sorry to say it but this company sucks!! Steven Wellman Actually date for roof installation was July of 2016

Absolutely do NOT recommend this company. We need a replacement window due to a fire. I spoke with a rep on November16-she told me she was ordering the window. In January I spoke with a different rep who emailed me both a copy of my “order” as well as a “ETA” on delivery of my window. I just spoke with a rep who informed me my window was never ordered, and it would be an additional 18-22 weeks. When I questioned the rep I spoke with today about representatives from this company providing misleading information about my window being reordered, she became very rude, and hung up on me. I will be contacting corporate.

Ordered 18 Windows, 9 of which closed on their own like a guillotine. They said they'd order replacement valences to fix. One window was completely replaced. When they installed the windows they leaned ladders against my vinyl siding without covering the ends of the ladder, so the ladder broke through the siding in 6 places. They said they'd match the siding and repair. Sealant around the windows was less than average. The windows themselves allow heat in the spring to come in like crazy. Not what the salesperson showed. They've been out here seven times so far, and each person that says they are going to return my call after they follow up on something has failed to do so and the next person has no idea what is going on from the last person. This week I had an appointment to finish everything with an 8-10 appointment time. They showed up at 12:00, didn't speak or understand english again, so they sat in their truck till 12:30 till their boss (UWD uses 3rd party contractors) arrived that spoke english. He had them replace the one window, promised a callback by the end of the day, He never called back. Now, when I call UWD customer service, which I did multiple days and left multiple messages, all I get is a recording to leave a message. Very poor customer service.

I had my windows replaced by Universal Windows Direct about a year ago, and was very pleased with the install process and the install team. The windows are good quality and I’ve been enjoying them for a year. Today I had my front door, side, light, sill and storm door replaced by Universal Windows Direct. John Bautz was the crew leader of the team. John and his team did a wonderful job on installation and clean up and making sure I knew everything about the door. They even uninstalled and reinstalled my doorbell for me. The new door and seals very well and looks great. I would recommend Universal Windows Direct for window and door replacements. I would welcome John’s team back for replacements or installations in the future.

Noah and his crew installed my new windows and sliding door. They were very neat and quick. I’m very happy with the everything. I highly recommend Noah and his crew to do your windows.

Our experience with Universal was seamless and smooth starting with my 1st conversation with a salesman at a holiday event and ending with our installation by Jeff today. We only had 1 window to install and we feared that nobody would be willing to come out for 1 window, but nobody made us feel like the job wasn't worth the trouble. The pricing was the lowest out of the 3 estimates we received. Everything happened when it was supposed to. The window looks great.