Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows DirectReviews of universalwindowsdirect.com

Construction Services
24801 Rockside Rd, Bedford Heights, Ohio

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3.9

Average

384 reviews

Universal Windows Direct3.9Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Universal Windows Direct

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.

Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: universalwindowsdirect.com
Website: universalwindowsdirect.com
Category: Construction Services
Location: Bedford Heights, Ohio
Listed on Rated Honest: 2026

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Universal Windows Direct reviews

384 approved reviews, newest moderated first

Al
Posted Feb 29, 2024
The representative was very helpful…
The representative was very helpful yesterday, and I could tell I was working with someone who understood their craft well and had a good initial meeting. Based on this experience, I would recommend considering this company for window needs.
Response from Universal Windows Direct· Feb 29, 2024
Thank you so much for your kind words, Al. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!
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Kevin G.
Posted Feb 28, 2024
Rodney
Rodney, Tyler and Jordan were true professionals they did the job and it looks absolutely fantastic. I would recommend Rodney, Tyler and Jordan for any of my friends.
Response from Universal Windows Direct· Feb 29, 2024
Kevin, thank you for sharing your experience with Rodney, Tyler and Jordan. We appreciate your feedback and please don't hesitate to reach out for future home-improvement needs.^J
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rjhicks
Posted Feb 26, 2024
Satisfied with the overall process
Overall, I was satisfied with the overall process provided by UWD. My initial experience with the sales person Jake went extremely well. He was friendly, knowledgeable, and professional. We were able to agree on a project scope and cost which met my needs. Although there were some hiccups initially with the billing and after the initial measurements, UWD was able to get those resolved and the project continued. On the day of the installation, Carlos and his team were able to complete it in a single day. The crew was professional and did a great job. Looking forward to see how these windows perform during the Summer heat.
Response from Universal Windows Direct· Feb 29, 2024
Hi RJ, thank you for sharing your honest feedback of this experience with us here at Universal Windows Direct. We are thrilled to hear despite some hiccups in the beginning our team was able to turn this experience around and provide you with an exceptional installation by Carlos and his team. Thanks again for choosing us for your exterior home-remodeling needs.^J
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Sheri K.
Posted Feb 25, 2024
Yuniel and his partner were terrific…
Yuniel and his partner were terrific installing our new door. Very professional, timely and clean. The door looks great.
Response from Universal Windows Direct· Feb 29, 2024
Sheri, we are thrilled to here of the exceptional service Yuniel and his partner provided you with during your project. Thanks again for trusting Universal Windows Direct with your exterior door needs. Please don't hesitate to reach out for any other future home-improvement project needs.^J
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Marianne K.
Posted Feb 24, 2024
I ordered windows for the full house…
I ordered windows for the full house and arrived early compared to the original date. That was great. The installation guys were very professional and efficient. Cleaned everything after and the house looked cleaner than before they showed up. Overall excellent experience from start to finish
Response from Universal Windows Direct· Feb 29, 2024
Marianne, we appreciate your honest feedback of your experience with our team here at Universal Windows Direct. We are happy to hear of the satisfaction our team provided you throughout this experience from cleanliness following installation to maintaining professionalism. Thanks again for choosing us for your home-improvement needs.^J
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edward C.
Posted Feb 24, 2024
Love our new windows
The entire project from start to finish went very well.
Response from Universal Windows Direct· Feb 29, 2024
Edward, thank you for your kind words. We appreciate your feedback of this entire experience with the Universal Windows Direct team. Please keep us in mind for any future home-improvement needs you may have!^J
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Sandra
Posted Feb 23, 2024
Second installation at my home
Ryan Lilly has installed windows at my home twice, and both times has done a very professional job . Moreover, the cleanup after removing old wooden storms and screens, and then carting them off is greatly appreciated. I am very pleased with Universal Windows.
Response from Universal Windows Direct· Feb 29, 2024
Sandra, thank you for sharing your installation experience with us here at Universal Windows Direct.We're thrilled to hear Ryan provided you such a professional experience. Thanks again for trusting us with your home-improvement project needs.^J
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Yheudy B.
Posted Feb 20, 2024
The experience has been great so far
The experience has been great so far. Noor Hassan was so thorough when he came to give the estimate and so helpful getting the project approved through the HOA. The person that came to measure the window was so helpful too.
Response from Universal Windows Direct· Feb 29, 2024
Yheudy, we appreciate your kind words on your experience so far with our team here at Universal Windows Direct. If you have any questions throughout your project, please don't hesitate to contact us directly at (855) 293-7813. Our team is happy to help!
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