Universal Windows DirectReviews of universalwindowsdirect.com

After doing a lot of research, I chose Universal Windows Direct They had excellent customer reviews and are BBB certified. UWD lived up to their reviews. I had 10 windows replaced. I love my new windows. The staff were professional and courteous. No sales pressure.

Overall, I was satisfied with my windows. I had 25 windows replaced and installed. So here's some positives: 1. On time scheduled work. 2. Workers showed professionalism. 3. Work completed quickly in 2days! Things to improve: 1. Need to give customers heads up.to prep the work by telling them to take any blinds or curtains out or any furnitures. The workers told us day of the project we needed to take all 18 blinds and curtains down. 2. The workers need more floor covers or blankets to cover carpets and wood floors when working inside the house. They had some of our carpets covered but not all the areas where they were working. 3. Please check to see if all old windows parts or any wood from the frames that were cut or taken out be all picked up. I had to pick up few small metals pieces and wood chips and other parts that were fully not cleaned up. Also it would be nice to vacuum any old wood chips or dusts from all the work after windows were installed. Overall, the guys who installed my windows were friendly, hard working, and did good work.

Jim was not only super nice and congenial but his knowledge and professionalism in this business was excellent and answered every question I had. The most important to me dealing with any business is that not only are they knowledgeable about the product but that they truly care about you as a person not just because I ‘bought’ something. From the phone calls to customer service to meeting with Cori who told me about the windows and also went over every concern I had but also Jim H who came to measure and answered all my questions concerning measurements and other concerns. They truly showed concern for me as a person and not just as a ‘buyer’.

This was my first time buying something like this for my house and I was very nervous and wanted to make sure I was getting a good product that will last, everything went great. Calling to get scheduled for a quote was fast and easy. Frank Mangano was who came over to quote me and he brought in a demo window and helped me get the right financing for me. Then the gentleman came over to do some measurements and photos about a week later he was in and out in about 15 minutes. The windows took about 5-6 weeks to be made and ready to go. The installer Ryan Lilly was shockingly fast. I was told it could be up to four hours for my windows to be installed. I want to say he got both windows installed in one hour and was on his way. He was super quick but also very nice and explained my new windows to me. I’m slowly replacing all my windows and I will definitely be using Universal again! 10/10

Does not support disabled Purple Heart veterans. They hate our troops and veterans. Nasty and a no call no show. I was treated better by terrorist on 9/11 in the marine corp than this company has treated me.

Our installer, Jordan E., was a very efficient, experienced craftsman. Very pleasant individual who exceeded our expectations. Don & Ann Walla

This company is very timely and accurate as to when installation and all finish work was completed. It was done when they said it would be done! Highly recommend Universal Windows!

The installer was very professional and considerate of our house. Look forward to having more windows installed in the near future!! Highly recommend this installer!!!