unitedpassport.comReviews of unitedpassport.com

This company is the first one to come up when I googled and although I missed they were a vendor, I did feel they price gouge. I was charged $185 for them to send me a passport application package for my 15 year child. I tried to ask for a partial refund and they refused. I believe their website is very misleading. And they certainly should not charge $185 to send me an application package for my child.

This company is a SCAM!!!!! Shame on me for not catching on to it!! I hope others will be spared. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!

Sergio was beyond helpful and attentive, he was able to guide me through the process thoroughly swiftly. Would give 10/10 stars if I could. Thank you Sergio!

Allow me to begin by saying the company is a registered one, making it theoretically legit. However, legitimate does not always equate to ethical. When I realized what the company provided, I wrote to them to cancel my order. They waited a couple of days and said it was too late since they had mailed my documents. When I inquired about what they had mailed, they never responded. They do an excellent job of looking like a government site and providing nothing you can't get from the local post office. The company is very Machiavellian in their approach - the end justifies the means. In other words, they care what methods they use to make their money. On the flip side, I can chalk it up to bad decision making in the first place.

I was in a pinch with my child's passport and needed help expediting the government services. United passport was a helpful and professional courier that ensured I knew the process, had the right documents and submitted everything in a timely matter. The government's processing is out of their control but all other steps were handled with professionalism and clarity. My only reason for 4 stars is that they can sometimes be hard to reach by phone and operate on standard west coast hours which isn't always easy for urgent matters. Sergio specifically was awesome.

I am very disappointed with my experience with United Passport. The website looks very similar to an official government passport website, and I mistakenly believed I was paying the actual passport application fee. I paid approximately $190, only to later discover that this was a separate service fee and that I would still need to pay the government passport fees in addition. As a parent applying for a child passport, I felt misled by how the service was presented. Had it been clearer that this was a third-party company and that the payment did not include the government passport fees, I would have made a different decision. When I realized my mistake and requested a refund, my request was denied. This has been a very frustrating and expensive experience. I encourage others to carefully review all fees and understand that this is a third-party service before making a payment.

I had a wonderful experience despite the reviews I read online before hand. Soqur was really helpful with everything I had issues with. I first thought they were scammers but until I called and spoke with an agent and he explained everything on how they help you process your application for your passport. So to the public, I am saying to you, they’re not scammers, they are a legitimate company that’s under the government. Thank you again for your service, I really appreciate your help.

I would give absolutely 0 stars if possible. This site is a rip off and should be shut down. The biggest scam of your life. Call your local Post Office before you attempt to use this.