United AirlinesReviews of unitedairlines.com

I flew United Airlines from San Jose Costa Rica today ( July 12th) and delayed our connecting flight 4 hours. We may see st midnight. Worst decision ever using United Airlines. My family is tired of the United employees lack of service and communication . Most of their flights ( United and American) are either delayed or cancelled. In the end you will save money and time flying with Delta or Alaskan airlines.

Awful. United has become such a penny pinching experience, they uncharge you for EVERYTHING. Even southwest has a free carry on. They split my partner and I on purpose even though there were plenty of seats left that were still open and together probably to get us to buy 173+ seats per person to change seats to be closer together. One snack for almost a 6 hour flights, whereas southwest on the way down gave us close to 3-5? Blanket for our overnight was paper thin and not long enough, and I'm pretty short! The place to put in your personal item was curved in a strange way to make it have less space than usual, the carry on compartments were TINY. Just, super disappointing over all. I was shocked at how infinitely better southwest was in every way as someone who doesnt typically like them.

Lost bag on a 2 hour domestic direct flight. No time to get bag back, condescending customer service. Not a good airline

Extremely disappointing experience with United Airlines. Our trip started with a significant delay on the domestic flight , which caused us to miss our international Lufthansa connection and completely disrupted our itinerary. United rebooked us on a much longer route, turning what should have been a normal journey into nearly 40 hours of travel. The disruption became worse when we arrived at the hotel arranged by United, only to discover that despite having a confirmed reservation, the hotel was overbooked and refused check-in. After spending around 2–3 additional hours late at night trying to find another hotel and arrange transportation, we finally checked in around 2:30–3:00 AM with almost no time to rest before the next flight. This was especially difficult because my son was still recovering from big surgery. Unfortunately, the problems did not end there. After finally arriving in Cairo, all checked baggage was missing following the re-routing and remained delayed for approximately one week. Overall, this was not simply a delayed flight — it became a physically exhausting, stressful, and poorly handled travel experience involving missed connections, failed accommodation arrangements, prolonged overnight disruption, and delayed baggage. I appreciate that some compensation was offered, but the overall handling of this situation did not reflect the seriousness of what my family experienced. I sincerely hope United Airlines improves communication, disruption management, and care for passengers facing exceptional circumstances.

We are Star Alliance 35k so we qualify for two free checked bags each and a weight limit of 32kg United did not honour their obligations We had to pay for the 2nd bag and pay for the weight Nor did they honour our Air Canada lunge access passes.

I never encountered racism with an airline until I flew on United. The luggage drop off person was extremely unfriendly to start with then insisted my luggage is over weight by 2 Ibs despite me checking it multiple times before checking in. Bear in mind I was travelling with my Girlfriend whom I have checked her luggage as well but her luggage was ok. I removed only a t shirt out of my luggage and went to another land crew member and it was fine. I guess my T shirt weighted 2 pounds or likely he didn’t like my skin tone compared to my Caucasian GF.

Totally disgusting attitude! We suffered a total of over 4 hours delay recently on our flight from San Francisco to Vegas which ate into our holiday! At the moment they have totally refused any form of compensation after I declined their original offer of a $50 credit which I have no use for as we live in the UK! I will adjust the review accordingly once they accept responsibility and do the right thing. One of the staff on our flight was also rude but I will refrain from further details until this matter is closed.

No surprise to see poor ratings for UA. My recent trip this week was a perfect validation. In business class isle seat the pilot comes to tell me that over the course of the flight he and his 4 colleagues will be rotating into the window seat next to me so unfortunately I will not be getting a good night sleep. It was a night flight and I was shocked at his admission that there would be no way to prevent this. 9 hour flight and indeed I was asked to move the seat to upright position 13 times … joke .. why sell the seat if that was the airline intent .. greedy commercial gain at the expense of a customer … 20 years in the air more than I would like .. never have I had such BS