united-rent-a-car.comReviews of united-rent-a-car.com

Response from united-rent-a-car.com· Sep 27, 2025

Bonjour, Nous vous remercions pour votre retour. Nous souhaitons clarifier que les conditions relatives à la carte bancaire sont clairement indiquées dans le bon de réservation. Une carte de crédit est requise pour la prise en charge du véhicule, et une carte de débit n’est pas acceptée. Nous mettons tout en œuvre pour garantir la qualité de nos véhicules et un service fiable à nos clients, et nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes. Nous restons à votre disposition pour toute information complémentaire. Cordialement!

Response from united-rent-a-car.com· Sep 24, 2025

Dear Customer, Thank you very much for your kind feedback. We are delighted to hear that everything was well arranged and that the car was ready for you. Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to welcoming you again on your next rental. Kind Regards!

Response from united-rent-a-car.com· Sep 25, 2025

Dear Customer, Thank you for your message. We understand your concern. Please note that our team waited for your arrival, and as no contact was made with our Reservations Department during that time, the booking was marked as a no-show two hours after the scheduled pick-up time, in line with our terms and conditions. For future bookings, we kindly remind you to call the Reservations Department immediately if you experience any difficulties upon arrival, so we can assist you on the spot and avoid such situations. We remain at your disposal should you need any further clarification. Kind Regards!

Response from united-rent-a-car.com· Sep 22, 2025

Dear Customer, Thank you for taking the time to share your feedback. We would like to clarify that all vehicles in our fleet, including the Hyundai i10 you rented, undergo regular maintenance and safety checks before being released for hire. Our team in Athens followed standard procedures to ensure the vehicle was roadworthy at the time of rental. We acknowledge your concerns regarding the cosmetic issues and reported malfunctions. Upon return, our staff carefully documented the points you raised and cooperated fully with your observations, as noted in your report. Safety is our priority, and any critical issues identified during inspections are addressed immediately. While the Hyundai i10 had a higher mileage, it remained compliant with our maintenance and safety standards. We continuously review our fleet to ensure all vehicles meet the expectations and requirements of our customers. We appreciate your feedback as it helps us improve our communication and service quality for future rentals. Best regards.

Response from united-rent-a-car.com· Sep 19, 2025

Dear Customer, We are truly sorry to read your review and regret that you feel disappointed with your rental experience. However, we would like to clarify some important points. At no point was 5,000 € charged for a vehicle that was not used. As per our rental terms and conditions, a security deposit is pre-authorized on the customer’s account at the start of the rental. This is not a charge but a temporary hold that is automatically released by the bank after the vehicle is returned in proper condition. Unfortunately, sometimes depending on the customer’s bank, this release can take several days. Additionally, all charges applied during the rental are always explained and documented in the signed rental agreement. We encourage you to carefully check this document as it reflects exactly what was agreed upon at pick-up. Our company does not apply hidden fees or target tourists in any way. We strictly follow the same procedures for all customers, local or international, and always remain available to clarify any misunderstanding. We invite you to contact our customer service team with your reservation number so we can review your case in detail and provide you with full transparency. Best regards.

Response from united-rent-a-car.com· Sep 18, 2025

Cher client, Nous sommes désolés de lire votre ressenti. Sachez que nous ne pratiquons en aucun cas des méthodes frauduleuses et que nous nous engageons à offrir un service transparent et fiable à tous nos clients. Afin de mieux comprendre votre situation et de trouver une solution, nous vous invitons à nous contacter directement avec les détails de votre réservation. Cordialement, L’équipe Service Client

Response from united-rent-a-car.com· Sep 17, 2025

Merci beaucoup pour votre retour positif ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes.

Response from united-rent-a-car.com· Sep 17, 2025

Merci beaucoup pour votre retour positif ! Nous sommes ravis que tout se soit bien passé comme vous l’espériez. Nous serions heureux de vous accueillir à nouveau pour vos prochaines locations.