William E.
Posted
She helped with my water bill and had…
She helped with my water bill and had information about alot of thing's with trying to help me with other things.

Excellent
547 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Understood Care is listed under Hospital & Emergency.
Understood Care (understoodcare.com) has 547 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
547 approved reviews, newest moderated first
William E.
Posted
She helped with my water bill and had information about alot of thing's with trying to help me with other things.
Ralph Z.
Posted
She helps me seemed very nice and understanding of my needs i hope she can help me
customer
Posted
Tammara has been great about checking in.
RICHARD I.
Posted
I am still waiting for reimbursement to UHC for a fraudulent billing by Adam Bonder. I have reported this issue to the UHC fraud department. UPDATE...31 August 2026...Deborah Hall reached out to me on Thursday 27 August 2026 apologizing for prior treatment and suggesting a plan to revitalize our relationship, also asking me to remove this negative review. We spoke at length and she promised a call back on the next day, Friday, or at best Monday with new details of how I could be helped by her company. Unfortunately that call didn't come during business hours, and I asked her by e-mail not to contact me again, as I have no use for her service. I have tried and definitely do not recommend this company or anyone I have spoken to...I am still waiting for the fraudulent charge to be removed from UHC. Update 4 September 2026...I contacted UHC and the charge has been removed from my account.
Carl
Posted
Lisa is always working hard for me and keeping in touch. I really appreciate her efforts.
Cheryl M.
Posted
Jennifer is very nice and always professional to me. She also informs me and of program that could help or that she thinks I'd be interested in.
willie R.
Posted
Kaye my patient advocate is easy to understand and super friendly. She followed up with my doctor on a PA (prior approval) form and she was successful in getting my Zepbound for $50 month. Great company and great service.
Arlene J.
Posted
I want to thank you this opportunity to get to know cashmere. She is a very, very good for me in helping me to keep my doctor's appointments. And keep my my focus. Thank you. for in time in my need. Thank you so much.