UnderPricerReviews of underpricer.com

Great customer service via WhatsApp. Instant and helpful! Don't panic if there is a delay between "processing" email and "confirmation" email. It comes and in the meantime the (AI) support is excellent and immediate.

Great support and followup.

No customer service. No care for customers. Flight schedule was changed by airline. Could not get them to move me to a different flight. Over a week of emails and chats with no one reaching out. To add insult to injury, I have to pay them to cancel the flight. Ended up costing me over $1000. UPDATE: I understand that the airline has its own restrictions, but it took nearly a month of back and forth to get that explained and to come up with alternatives. The fact that you waited until the refund was asked for and initiated before replying speaks volumes.

Love this service from experienced team his name is Rupert! I got lucky after I spoke with 5 representatives, I was disappointed at the first beginning but after I tried again , finally Rupert helped to fix my issue!!!! Nowadays it’s hard to find a responsible and reliable person in customer service.

Mr Denhom maybe wrong spelling of his name (?) is a consummate professional. He assisted me way beyond expectations. and he has excellent customer service, great attention to detail and extraordinary congeniality. Without a doubt, he is the nicest, most helpful, diligent, and skill-full Underpricer customer service agent. I had many questions, I needed assistance on a variety of issues, and a plethora of tasks were all solved as a result of my luckily connecting on the phone today with Mr Denhom. He explained everything very carefully and clearly. He showed great kindness and diligent duty. He solved my problem and called me about what to do. In my opinion, I believe Mr Denhom should be promoted and use his knowledge & talent becoming a trainer of other Underpricer employees, in addition, his salary should be increased. Mr Denhom restored my faith in Underpricer as a company and as a customer, I look forward to enjoying Underpricer more and more someday in the future. Please say thank you to Mr Mr Denhom for me, as I really, really appreciate him. In a word, Mr Denhom has aloha. (having aloha is the best human quality in Hawaii) Mahalo nui loa (Hawaiian language meaning 'thank you very much' Thank you; I really, really appreciate you. You are ALOHA.

We had very good experience with Underpricer, agent called us before the trip to get us special meal and talked about any other requirements. When had issues with return trip, we called and got answer right way from a real person, this is awesome.

Customer service is superb, unlike any I have experienced before.

I had a wonderful experience with the customer care representative name is Phineas -while booking my flight.he had patient, polite, and very professional, making the whole process smooth and stress-free. They also arranged wheelchair assistance for my dad ensuring that all my dad’s travel needs were taken care of with care and attention. I truly appreciate the excellent service and support.thank you so Phineas 🙏🏻